Recall 18V726 affects 60 2019 Crossroads Volante and Cruiser fifth wheels for incorrect awning switches. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 60 2019 Volante and Cruiser fifth wheels equipped with Longitude awnings because the awning switch does not stop the motor from rolling the awning out while moving. The incorrect switch allows the awning to deploy on the road and increase the risk of injury; Crossroads dealers will install the correct switch free of charge.
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What's wrong?
The awning switch on 2019 Crossroads Volante and Cruiser fifth wheels controls the electric motor that extends and retracts the patio awning. The correct switch is a dynamic brake switch, which means it stops the motor and helps hold the awning in place when the button is released.
On affected fifth wheels, the wrong switch was installed during a model change. That switch does not stop the awning motor as designed, so the awning can keep rolling out during travel instead of staying fully retracted. The problem is in the switch control, not the awning fabric itself.
The warning sign is movement after you release the retract side of the switch. If the awning unrolls more than 1/2 inch after the retract button is released, that is the condition described in recall 18V726.
Who's affected?
Two Crossroads trailer lines are included for the same model year, with electrical equipment and RV/trailer equipment listed in the filing.
| 2019 Crossroads Volante | Electrical |
|---|---|
| 2019 Crossroads Volante | Recreational vehicle/trailer |
| 2019 Crossroads Cruiser | Electrical |
| 2019 Crossroads Cruiser | Recreational vehicle/trailer |
| Units affected | 60 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An awning that unexpectedly unrolls while the vehicle is moving increases the risk of injury. If the awning starts to extend after you release the retract switch, stop using the awning switch, secure the awning before travel, and schedule service soon. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2019 Crossroads Volante or Cruiser is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free awning-switch replacement that adds dynamic braking so the awning does not roll out while moving.
- Bring the recall notice to the dealer. If you do not have it, reference recall number 18V726 when you call.
- Confirm the awning is fully secured before each trip, and stop towing if it starts to unroll.
What happens at the repair
At the dealer, a Crossroads technician replaces the existing awning switch with a switch that has a dynamic brake function. That switch is meant to stop the awning motor from rolling the awning out while the trailer is moving. The recall repair is free, including parts and labor. If you paid out of pocket for an awning switch or awning motor repair tied to this issue, ask the service desk how to submit documentation under the general reimbursement plan on file.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 15, 2018 | NHTSA published the recall |
|---|---|
| November 14, 2018 | Owner notification mailed |
| December 8, 2018 | Dealer notification began |
| December 8, 2018 | Dealer notification ended |
| December 8, 2018 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 8, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V726?
Recall 18V726 covers 60 2019 Crossroads Volante and Cruiser fifth wheels equipped with Longitude awnings. The wrong awning switch can let the awning motor roll the awning out while the RV is moving, increasing injury risk. Crossroads dealers will replace the switch for free.
What should I do if my 2019 Crossroads Volante or Cruiser is on this recall?
Check your VIN to confirm your specific fifth wheel is included in recall 18V726. If it is, contact a franchised Crossroads dealer to schedule the awning switch replacement. Reference recall number 18V726 and Keystone recall number 18-333 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. A franchised Crossroads dealer will replace the existing awning switch with one that has a dynamic brake function, and parts and labor are covered.
What is the safety risk?
The risk is an awning that unrolls while the RV is moving. If that happens on the road, the awning can strike nearby traffic, pedestrians, or objects and increase the risk of injury. The free repair replaces the switch that controls the awning motor.
What if I bought this Crossroads RV used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific 2019 Crossroads Volante or Cruiser is included, then call a franchised Crossroads dealer and reference recall 18V726.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V726000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 18V726 |
| NHTSA recall # (full) | 18V726000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →