Recall 18V692 affects 37 2018-2019 Mci J4500 motorcoaches with too few emergency egress windows. Repair is free at any franchised Mci dealer.
Mci is recalling 37 2018-2019 J4500 motorcoaches with the 60 passenger seating option because they lack enough emergency egress windows. In an emergency, fewer exits can lengthen passenger evacuation time and increase injury risk; Mci dealers will complete the free repair.
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What's wrong?
The emergency egress windows on a 2018-2019 Mci J4500 motorcoach are the side windows passengers use as exits when doors are blocked or unsafe. They are supposed to release, open, and be labeled so passengers and rescue crews can find another way out during a fire or other emergency. On coaches with the 60 passenger seating option, that exit capacity matters because more people need clear paths out of the vehicle.
On affected J4500 motorcoaches, the 60 passenger seating option went into production without enough emergency egress windows to meet FMVSS 217, the federal bus exit and window retention standard. The problem is not that the coach loses power or that a window breaks while driving. It is that fixed side windows were installed where egress windows were needed, leaving fewer usable exits than required if passengers need to evacuate.
There is no warning sign before failure. Owners will not hear, smell, or feel this problem during normal driving; it shows up only when the emergency exits are needed.
Who's affected?
The 2018 and 2019 J4500 buses share the same emergency exit structure component.
| 2019 Mci J4500 | body or structural component |
|---|---|
| 2018 Mci J4500 | body or structural component |
| Units affected | 37 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
An insufficient number of emergency egress windows can make passengers take longer to exit in an emergency, increasing the risk of injury. There is no warning sign for this defect because it concerns the emergency exit layout. Confirm the VIN and schedule the repair soon. Repair is free at any franchised Mci dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Mci J4500 is included in this recall.
- Contact your nearest franchised Mci dealer to schedule the free egress-window and exit-label repair, which gives passengers the required emergency exit routes.
- Bring the recall notice if Mci mailed one. If not, reference recall number 18V692 when you call.
- Keep emergency exits clear and brief drivers on the exit-window issue until the repair is complete.
- Call Mci customer service at 1-800-241-2947 with questions about the repair.
What happens at the repair
At the dealer, an Mci technician replaces a non-egress window on each side of the J4500 with an egress window, then installs the correct emergency exit window labels. The recall repair is free, including parts and labor. This work addresses the emergency-exit window count and labeling issue identified in recall 18V692, so passengers have the required exit path in an emergency.
Timeline
| October 3, 2018 | NHTSA published the recall |
|---|---|
| November 5, 2018 | Dealer notification began |
| November 5, 2018 | Dealer notification ended |
| November 5, 2018 | Interim owner notification (was planned for this date) |
| April 4, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 18V692?
Recall 18V692 covers 37 2018-2019 Mci J4500 motorcoaches with the 60 passenger seating option. These vehicles have too few emergency egress windows, which can slow passenger exit during an emergency. Mci dealers will replace side windows and install proper emergency exit labels for free.
What should I do if my 2018-2019 Mci J4500 is on this recall?
Check your VIN to confirm your specific motorcoach is included in recall 18V692. If it is, contact a franchised Mci dealer or Mci customer service at 1-800-241-2947 to schedule the emergency egress window repair. Reference Mci recall number FCP 468 when you call.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to correct safety defects and noncompliance recalls at no cost. Mci dealers will replace a non-egress window on each side with an egress window and install the required emergency exit window labels free of charge.
What is the safety risk?
The safety risk is slower passenger exit during an emergency. If the motorcoach does not have enough emergency egress windows, passengers can need more time to get out, increasing the risk of injury. The free dealer repair adds the required egress windows and labels.
When did the recall repair begin?
The recall repair began April 4, 2019. Because the remedy is available, owners can contact a franchised Mci dealer or Mci customer service to arrange the window replacement and emergency exit label installation for an included J4500 motorcoach.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V692000 |
|---|---|
| Mci customer service | 1-800-241-2947 |
| NHTSA recall # | 18V692 |
| NHTSA recall # (full) | 18V692000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →