Recall 18V669 affects 32 2017-2018 Maintainer Service/Mechanicbody Ford vehicles for hydraulic pump interference with front axle driveshaft. Repair is free at any franchised Maintainer dealer.
Maintainer is recalling 32 2017-2018 Service/Mechanicbody Ford trucks because a FORCE America hydraulic pump can interfere with the front axle driveshaft when the front suspension fully articulates. That interference can wear the driveshaft until it separates, damage nearby parts, and raise crash risk; Maintainer dealers will complete the free repair.
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What's wrong?
The hydraulic pump on the 2017-2018 Maintainer Service/Mechanicbody Ford is part of the equipment package mounted to the Ford F-Series Super Duty truck. It supplies hydraulic power for the mechanic body equipment, while the front axle driveshaft carries power to the front wheels on the 4x4 chassis. Those parts need enough space between them as the suspension moves.
On affected trucks, the FORCE America hydraulic pump sits too close to the front axle driveshaft. When the front suspension reaches full articulation, the driveshaft can contact the pump. That contact wears the driveshaft at the pump location and can lead to premature driveshaft failure if the wear continues.
Owners can hear noise from the contact between the driveshaft and hydraulic pump. A visual inspection can also show unusual wear on the driveshaft near the pump.
Who's affected?
Covers the same equipment category across the listed model years.
| 2018 Maintainer Service/Mechanicbody Ford | Equipment |
|---|---|
| 2017 Maintainer Service/Mechanicbody Ford | Equipment |
| Units affected | 32 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Interference between the hydraulic pump and front axle driveshaft can let the driveshaft separate. That separation can damage nearby components and increases crash risk. Listen for new noise near the driveshaft and look for unusual wear at the pump contact area. Schedule the repair soon. Repair is free at any franchised Maintainer dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Maintainer Service/Mechanicbody Ford is included in this recall.
- Contact a franchised Maintainer dealer to schedule the free hydraulic-pump replacement and front axle driveshaft inspection that prevents pump contact with the driveshaft.
- Bring the recall notice if Maintainer mailed one. If not, reference recall number 18V669 when you call.
- Avoid uneven-ground driving that fully articulates the front suspension until the repair is complete.
- Call Maintainer customer service at 1-800-831-8588 with questions about scheduling or repair coverage.
What happens at the repair
At the dealer, a Maintainer technician replaces the existing FORCE America hydraulic pump with a different brand hydraulic pump. The technician also inspects the front axle driveshaft for damage from pump interference and replaces the driveshaft if the inspection shows damage. Parts and labor are covered under the recall. If you already paid for this pump or driveshaft repair before the recall notice, Maintainer's reimbursement plan on file provides the claim path. Keep repair invoices and payment records, and contact Maintainer customer service for submission instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 25, 2018 | NHTSA published the recall |
|---|---|
| October 1, 2018 | Dealer notification began |
| October 5, 2018 | Dealer notification ended |
| October 8, 2018 | Interim owner notification (was planned for this date) |
| October 9, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 18V669?
Recall 18V669 covers 32 2017-2018 Maintainer Service/Mechanicbody Ford units with a FORCE America hydraulic pump that can interfere with the front axle driveshaft. Maintainer dealers will replace the pump, inspect the driveshaft, and replace the driveshaft if needed for free.
What should I do if my 2017-2018 Maintainer Service/Mechanicbody Ford is on this recall?
Check your VIN to confirm your specific service body is included in recall 18V669. If it is, contact a Maintainer dealer or Maintainer customer service at 1-800-831-8588 to arrange the hydraulic pump replacement and driveshaft inspection. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Maintainer will replace the existing FORCE America hydraulic pump with a different brand pump, inspect the front axle driveshaft, and replace the driveshaft if needed free of charge.
What is the safety risk in recall 18V669?
The safety risk is driveshaft separation. If the hydraulic pump interferes with the front axle driveshaft while the front suspension is fully articulated, the driveshaft can wear and separate, damage nearby components, and increase crash risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V669000 |
|---|---|
| Maintainer customer service | 1-800-831-8588 |
| NHTSA recall # | 18V669 |
| NHTSA recall # (full) | 18V669000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →