Recall 18V620 covers 9,166 2017-2019 Mitsubishi Outlander, Outlander Sport, Eclipse Cross, and Outlander PHEV vehicles. Free FCM-ECU software reprogramming at any franchised Mitsubishi dealer.
Mitsubishi is recalling 9,166 2017-2019 Outlander, Outlander Sport, Eclipse Cross, and Outlander PHEV vehicles with Forward Collision Mitigation pedestrian detection software that can keep braking after a pedestrian is no longer detected. The extra braking can trigger rapid deceleration and raise the risk of a rear-end collision; Mitsubishi dealers will complete the repair free of charge.
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What's wrong?
The Forward Collision Mitigation system on affected 2017-2019 Mitsubishi Outlander, Outlander Sport, Eclipse Cross, and Outlander PHEV vehicles is driver-assistance software that watches ahead for pedestrians. Its electronic control unit, called the FCM-ECU, reads that detection and applies braking when the system decides the vehicle is getting too close.
On these vehicles, the FCM-ECU software keeps braking longer than needed after a pedestrian is no longer detected. That extended braking response can make the vehicle slow more sharply than the driver expects. Mitsubishi changed the software so the automatic braking operation ends sooner.
There is no warning sign before failure. The issue is inside the software logic, so the driver does not get a worn-part noise, fluid leak, or dashboard cue before the system applies unnecessary braking.
Who's affected?
Covers four Mitsubishi models from 2017-2019, with each listed model-year tied to both forward-collision-recognition software and electrical-system software.
| 2017 Mitsubishi Outlander | Pedestrian/cyclist/object/obstacle/ recognition |
|---|---|
| 2017 Mitsubishi Outlander | electrical system software |
| 2018 Mitsubishi Outlander Sport | Pedestrian/cyclist/object/obstacle/ recognition |
| 2018 Mitsubishi Outlander Sport | electrical system software |
| 2018 Mitsubishi Eclipse Cross | Pedestrian/cyclist/object/obstacle/ recognition |
| 2018 Mitsubishi Eclipse Cross | electrical system software |
| 2019 Mitsubishi Eclipse Cross | Pedestrian/cyclist/object/obstacle/ recognition |
| 2019 Mitsubishi Eclipse Cross | electrical system software |
| 2018 Mitsubishi Outlander PHEV | Pedestrian/cyclist/object/obstacle/ recognition |
| 2018 Mitsubishi Outlander PHEV | electrical system software |
| 2018 Mitsubishi Outlander | Pedestrian/cyclist/object/obstacle/ recognition |
| 2018 Mitsubishi Outlander | electrical system software |
| Units affected | 9,166 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the forward collision mitigation software brakes longer than needed, the driver can add more braking. That rapid deceleration increases the risk of a rear end collision. Schedule the software update soon, and leave extra following distance until it is done. Repair is free at any franchised Mitsubishi dealer.
What should I do?
- Check your VIN to confirm your 2017-2019 Mitsubishi Outlander, Outlander Sport, Eclipse Cross, or Outlander PHEV is included in this recall.
- Contact a franchised Mitsubishi dealer to schedule the free FCM-ECU software update that corrects the longer-than-needed automatic braking.
- Bring the owner notice if you have it, and reference recall number 18V620 when you call.
- Drive with extra following distance until the repair is complete, because sudden extra braking increases rear-end collision risk.
- Call Mitsubishi customer service at 1-888-648-7820 with questions and ask about Mitsubishi recall SR-18-007.
What happens at the repair
At the dealer, a Mitsubishi technician reprograms the Forward Collision Mitigation electronic control unit with updated software so the pedestrian detection braking logic uses the corrected calibration. The software update and labor are free under the recall. Mitsubishi's standard reimbursement plan applies for documented out of pocket repairs tied to this recall before the owner notice. If you have already paid for a related FCM software repair, bring the repair paperwork to the service desk or contact Mitsubishi customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 14, 2018 | NHTSA published the recall |
|---|---|
| October 2, 2018 | Dealer notification began |
| October 2, 2018 | Dealer notification ended |
| October 16, 2018 | Owner notification mailed |
| October 16, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V620?
Recall 18V620 covers 9,166 2017-2019 Mitsubishi Outlander, Outlander Sport, Eclipse Cross, and Outlander PHEV vehicles with Forward Collision Mitigation software that can brake longer than needed after a pedestrian is no longer detected. Mitsubishi dealers will reprogram the FCM-ECU software for free.
What should I do if my 2017-2019 Mitsubishi Outlander, Outlander Sport, Eclipse Cross, or Outlander PHEV is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 18V620. If it is, contact a franchised Mitsubishi dealer to schedule the FCM-ECU software reprogramming. Reference recall number 18V620000 or Mitsubishi recall SR-18-007 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mitsubishi's remedy says dealers will reprogram the FCM-ECU software with updated software free of charge at any franchised Mitsubishi dealer.
What is the safety risk?
The safety risk is unexpected rapid deceleration. If the FCM-ECU keeps braking longer than needed and the driver adds more braking, the vehicle can slow quickly enough to increase the risk of a rear-end collision. The dealer software update corrects the braking behavior.
What if I bought my Mitsubishi used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Mitsubishi is included, then call a franchised Mitsubishi dealer and ask for recall 18V620000 or SR-18-007.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V620000 |
|---|---|
| Mitsubishi customer service | 1-888-648-7820 |
| NHTSA recall # | 18V620 |
| NHTSA recall # (full) | 18V620000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →