2012-2018 Eldorado Buses Recall 18V583: Wheelchair Lift Cam

Recall 18V583 covers 244 2012-2018 Eldorado transit buses for a wheelchair lift cam defect. Repair will be free at any franchised Eldorado dealer once available.

What's wrong?

The wheelchair lift on 2012-2018 Eldorado Aero Elite, Aerotech, Impulse, Transtech, Advantage, and World Trans buses is the platform that raises a wheelchair user between the ground and the bus floor. The Ricon S-Series and K-Series Titanium lift uses a positioning input cam to tell the lift controls where the platform is during travel. That position signal helps the platform stop level with the vehicle floor.

In recall 18V583, the positioning input cam does not reliably hold that position information while the lift is in use. When the cam fails, the lift platform continues upward past the correct floor height. The result is a platform that sits higher than the bus floor instead of lining up with it, which means the lift no longer meets the federal platform lift standard.

There is no warning sign before failure. The problem happens while the lift is operating, so the first sign is the platform traveling above floor height instead of stopping level with the bus floor.

Who's affected?

Spans the Aero Elite, Aerotech, Impulse, Transtech, Advantage, and World Trans across 2012-2018, all tied to adaptive mobility equipment.

A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.

What's the safety risk?

If the lift platform stops above the vehicle floor, a wheelchair user can tip inward toward the vehicle while exiting, increasing the risk of injury. Stop using the lift if it fails to lower level with the floor and arrange service. Repair will be free at any franchised Eldorado dealer once available.

What should I do?

1. Check your VIN to confirm your 2012-2018 Eldorado Aero Elite, Aerotech, Impulse, Transtech, Advantage, or World Trans bus is included in this recall.
2. Wait for Eldorado repair instructions before scheduling dealer work if your owner letter has not arrived.
3. Contact Eldorado customer service at 1-800-955-4236 with questions and reference recall number 18V583 when you call.
4. Schedule the free wheelchair-lift cam replacement that fixes the platform-height failure.
5. Bring the recall notice and ask the dealer to replace the injection molded cam with the aluminum machined cam.

What happens at the repair

Once the final dealer repair is available, an Eldorado technician will replace the wheelchair lift's injection molded positioning input cam with an aluminum machined cam. Eldorado states the repair is free, so parts and labor are covered under the recall. Eldorado has a general reimbursement plan on file for eligible out-of-pocket repairs paid before the recall notice. Keep any related repair paperwork and ask Eldorado National-Kansas customer service how to submit documentation under that plan.

Timeline

Frequently asked questions

More information

Source documents

• Download Recall Report (PDF) · RCLRPT
• Download Quarterly Report (PDF) · RCLQRT
• Download Recall Acknowledgement (PDF) · RCAK

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →