Recall 18V552 covers 530 2008-2018 Altec Aerial Device units with platform mounting holes that can fail. Repair is free at any franchised Altec dealer.
Altec is recalling 530 2008-2018 Aerial Device machines equipped with aluminum work platforms because the platform mounting holes can fail and let the platform move unexpectedly. That movement increases the risk of injury, and Altec dealers will complete the recall repair free of charge.
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What's wrong?
The aluminum work platform on 2008-2018 Altec Aerial Device units is the elevated bucket or platform where a worker stands. Its mounting holes and brackets hold that platform to the aerial device structure. Those mounting points are supposed to keep the platform fixed while the unit is in service.
On affected units, the platform mounting holes can elongate or tear out. Altec received a November 2017 report that 2 top mounting holes on an aluminum platform had torn out, followed by reports of elongated mounting holes. When those holes no longer hold their shape, the platform can move unexpectedly instead of staying firmly attached.
Owners and operators are expected to look at the platform and mounting brackets during pre-operation checks and scheduled maintenance inspections. Warning signs include elongated holes, torn metal around a mounting point, loose bracket hardware, or any platform movement that was not present before.
Who's affected?
Across 2008-2018, the affected Altec Aerial Device vehicles all point to the same body or structural component.
| 2008 Altec Aerial Device | body or structural component |
|---|---|
| 2009 Altec Aerial Device | body or structural component |
| 2013 Altec Aerial Device | body or structural component |
| 2014 Altec Aerial Device | body or structural component |
| 2011 Altec Aerial Device | body or structural component |
| 2012 Altec Aerial Device | body or structural component |
| 2010 Altec Aerial Device | body or structural component |
| 2016 Altec Aerial Device | body or structural component |
| 2017 Altec Aerial Device | body or structural component |
| 2018 Altec Aerial Device | body or structural component |
| 2015 Altec Aerial Device | body or structural component |
| Units affected | 530 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Unexpected platform movement can injure someone on or near the aerial device. Use preoperational and periodic inspections to check the platform and mounting brackets, and schedule the bracket reinforcing kit if your VIN is included. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2008-2018 Altec Aerial Device is included in this recall.
- Contact a franchised Altec dealer to schedule the free bracket reinforcing kit that reinforces the aluminum work-platform mounting holes.
- Reference recall number 18V552 when you call the dealer or Altec customer service.
- Bring the owner notice if you have it. If not, the dealer can still look up the recall by VIN.
- Avoid using the aluminum work platform until the bracket reinforcing kit is installed.
What happens at the repair
At the dealer, an Altec technician installs a bracket reinforcing kit on the affected aluminum work platform. The kit reinforces the platform mounting area so the mounting holes are supported and the platform does not move unexpectedly. The recall repair is free, including parts and labor. Ask the Altec service desk to confirm that recall 18V552 and Altec CSN 689 apply to your VIN or unit number before the work begins.
Timeline
| August 22, 2018 | NHTSA published the recall |
|---|---|
| October 17, 2018 | Dealer notification began |
| October 17, 2018 | Interim owner notification (was planned for this date) |
| October 18, 2018 | Dealer notification ended |
| October 19, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 18V552?
Recall 18V552 covers 530 2008-2018 Altec Aerial Device units equipped with aluminum work platforms. The platform mounting holes can fail and let the platform move unexpectedly, increasing injury risk. Altec dealers will install a bracket reinforcing kit for free.
What should I do if my 2008-2018 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific Altec Aerial Device is included in recall 18V552. If it is, contact an Altec dealer or Altec customer service at 1-877-462-5832 to schedule the bracket reinforcing kit installation. Reference recall 18V552 when you call.
Is the recall repair free?
Yes. Altec's recall remedy states that dealers will install the bracket reinforcing kit free of charge. That means parts and labor for the recall repair are covered when your 2008-2018 Altec Aerial Device is included in recall 18V552.
What is the safety risk?
The safety risk is unexpected platform movement. If the aluminum work platform mounting holes fail, the platform can move while the aerial device is in use, increasing the risk of injury. Confirm the unit by VIN and arrange the free Altec dealer repair.
What if I bought this Altec Aerial Device used?
The free recall repair still applies. Recall coverage follows the specific unit, not the original owner. Check your VIN to confirm whether your 2008-2018 Altec Aerial Device is included, then call an Altec dealer or Altec customer service with recall 18V552.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V552000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 18V552 |
| NHTSA recall # (full) | 18V552000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →