Recall 18V463 affects 17 2007-2017 Pierce emergency vehicles with aerial-device brackets that can detach. Repair is free at any franchised Pierce dealer.
Pierce is recalling 17 2007-2017 Quantum, Impel, Velocity, Arrow Xt, and Enforcer emergency vehicles because a limited retraction bracket on the 75ft aerial device can detach and fall. If the bracket falls, it can strike a person below; Pierce dealers will complete the free repair.
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What's wrong?
On affected 2007-2017 Pierce Quantum, Impel, Velocity, Arrow Xt, and Enforcer emergency response vehicles, the issue is in the 75 ft HAL aerial device. The limited retraction bracket is a structural bracket on the aerial assembly that helps control how the aerial retracts and stops at its limited travel position. It has to stay firmly mounted while the aerial is moving and carrying operational loads.
The recalled aerials use either a 21 inch or 28 inch limited retraction bracket. Pierce traced the defect to assembly methods that were not applied consistently, leaving the bracket mounting less secure than intended. During aerial operation, the bracket can separate from the aerial assembly and fall to the ground.
Operators have a visible warning sign before separation. The bracket can look loose or move while the aerial is being operated. After the repair, added mounting hardware is visible from outside the vehicle.
Who's affected?
Covers five Pierce truck lines from the 2007-2017 model years, all tied to the same body or structural component.
| 2011 Pierce Quantum | body or structural component |
|---|---|
| 2010 Pierce Quantum | body or structural component |
| 2009 Pierce Quantum | body or structural component |
| 2008 Pierce Quantum | body or structural component |
| 2017 Pierce Quantum | body or structural component |
| 2009 Pierce Impel | body or structural component |
| 2010 Pierce Impel | body or structural component |
| 2013 Pierce Velocity | body or structural component |
| 2013 Pierce Quantum | body or structural component |
| 2014 Pierce Velocity | body or structural component |
| 2013 Pierce Arrow Xt | body or structural component |
| 2014 Pierce Arrow Xt | body or structural component |
| 2015 Pierce Arrow Xt | body or structural component |
| 2017 Pierce Arrow Xt | body or structural component |
| 2011 Pierce Impel | body or structural component |
| 2015 Pierce Impel | body or structural component |
| 2016 Pierce Impel | body or structural component |
| 2017 Pierce Impel | body or structural component |
| 2011 Pierce Enforcer | body or structural component |
| 2013 Pierce Enforcer | body or structural component |
| 2015 Pierce Enforcer | body or structural component |
| 2007 Pierce Arrow Xt | body or structural component |
| 2008 Pierce Arrow Xt | body or structural component |
| 2009 Pierce Velocity | body or structural component |
| 2010 Pierce Velocity | body or structural component |
| 2009 Pierce Arrow Xt | body or structural component |
| 2016 Pierce Arrow Xt | body or structural component |
| 2009 Pierce Enforcer | body or structural component |
| 2016 Pierce Velocity | body or structural component |
| 2007 Pierce Quantum | body or structural component |
| 2013 Pierce Impel | body or structural component |
| 2011 Pierce Velocity | body or structural component |
| 2012 Pierce Velocity | body or structural component |
| 2015 Pierce Velocity | body or structural component |
| 2017 Pierce Velocity | body or structural component |
| 2012 Pierce Quantum | body or structural component |
| 2014 Pierce Quantum | body or structural component |
| 2015 Pierce Quantum | body or structural component |
| 2016 Pierce Quantum | body or structural component |
| 2008 Pierce Velocity | body or structural component |
| 2007 Pierce Velocity | body or structural component |
| 2007 Pierce Impel | body or structural component |
| 2008 Pierce Impel | body or structural component |
| 2012 Pierce Impel | body or structural component |
| 2014 Pierce Impel | body or structural component |
| 2007 Pierce Enforcer | body or structural component |
| 2008 Pierce Enforcer | body or structural component |
| 2010 Pierce Enforcer | body or structural component |
| 2012 Pierce Enforcer | body or structural component |
| 2014 Pierce Enforcer | body or structural component |
| 2016 Pierce Enforcer | body or structural component |
| 2017 Pierce Enforcer | body or structural component |
| 2010 Pierce Arrow Xt | body or structural component |
| 2011 Pierce Arrow Xt | body or structural component |
| 2012 Pierce Arrow Xt | body or structural component |
| Units affected | 17 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A loose limited retraction bracket can fall during operation and strike someone below. If the bracket looks loose or moves while the equipment is operating, stop using that equipment and arrange the dealer repair. Repair is free at any franchised Pierce dealer.
What should I do?
- Check your VIN to confirm your 2007-2017 Pierce Quantum, Impel, Velocity, Arrow Xt, or Enforcer is included in this recall.
- Contact a franchised Pierce dealer to schedule the free limited-retraction-bracket hardware installation that secures the aerial-device bracket.
- Reference recall number 18V463 and Pierce recall 74B290 when you call.
- Keep people clear of the area under the aerial device until the bracket hardware repair is complete.
- Bring the recall notice if Pierce mailed one; the dealer repair is free.
What happens at the repair
At the dealer, a Pierce technician installs additional mounting hardware for the limited retraction bracket on the aerial device. The added hardware secures the bracket so it stays attached to the aerial, and parts and labor are free under the recall. Pierce has a reimbursement program for this campaign. If you already paid for a related bracket or aerial device repair before the recall repair, bring repair orders and receipts to the service desk or contact Pierce customer service to ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 11, 2018 | NHTSA published the recall |
|---|---|
| July 30, 2018 | Dealer notification began |
| July 30, 2018 | Interim owner notification (was planned for this date) |
| August 13, 2018 | Dealer notification ended |
| August 22, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 18V463?
Recall 18V463 covers 17 2007-2017 Pierce Quantum, Impel, Velocity, Arrow Xt, and Enforcer emergency response vehicles with certain 75ft aerial devices. The limited retraction bracket can detach from the aerial and fall. Pierce dealers install additional mounting hardware for free.
What should I do if my 2007-2017 Pierce Quantum, Impel, Velocity, Arrow Xt, or Enforcer is on this recall?
Check your VIN to confirm your specific emergency response vehicle is included in recall 18V463. If it is, contact a franchised Pierce dealer to schedule the added limited-retraction-bracket mounting hardware. Reference recall number 18V463 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Pierce dealers install the added limited-retraction-bracket mounting hardware free of charge. Pierce lists customer service at 1-888-974-3723 for questions about recall 18V463.
What is the safety risk in recall 18V463?
The safety risk is injury to someone below the aerial device. Under NHTSA campaign 18V463, the limited retraction bracket can detach from the aerial and fall to the ground, where it can strike a person below.
When did the Pierce recall 18V463 repair become available?
Pierce began recall 18V463 on August 22, 2018. That means the dealer remedy is available, and a franchised Pierce dealer can install the added hardware needed to secure the limited retraction bracket.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V463000 |
|---|---|
| Pierce customer service | 1-888-974-3723 |
| NHTSA recall # | 18V463 |
| NHTSA recall # (full) | 18V463000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →