Recall 18V335 affects 7,433 2015-2017 Mercedes-Benz Metris vans for loose transmission support bolts that can damage driveshaft. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 7,433 2015-2017 Metris vans because the transmission support attachment at the vehicle body is under recall for improper tightening. Damage to the driveshaft can cut power to the wheels and increase crash risk, and Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The transmission support on the 2015-2017 Mercedes-Benz Metris is a metal carrier that helps hold the transmission in its correct position under the vehicle. The transmission sends engine power toward the driveshaft, and the support keeps that assembly steady while the van accelerates, slows, and moves over uneven pavement.
On included Metris vans, the bolts that fasten the transmission support to the body were not always tightened to the specified torque at the plant. A loose support lets the transmission carrier move more than designed. That extra movement increases flex in the propeller shaft, also called the driveshaft, and that shaft can be damaged.
A driver is likely to hear significant rattling from under the vehicle. Vibration under the floor is another warning sign, especially as the driveshaft flexes more than it should.
Who's affected?
Spans 3 Metris model years with the same automatic transmission component.
| 2016 Mercedes-Benz Metris | automatic transmission |
|---|---|
| 2017 Mercedes-Benz Metris | automatic transmission |
| 2015 Mercedes-Benz Metris | automatic transmission |
| Units affected | 7,433 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Driveshaft damage can cut power to the wheels and increase crash risk. Significant rattling under the vehicle or vibration points to increased propeller shaft flexing; treat either sign as a reason to schedule the repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2015-2017 Mercedes-Benz Metris is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free transmission-support bolt inspection and repair that prevents driveshaft damage and loss of power to the wheels.
- Bring the recall notice if Mercedes-Benz has mailed one. If not, reference recall number 18V335 when you call.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions about the repair or appointment timing.
- Drive as little as practical until the repair is complete, since driveshaft damage can cause loss of power to the wheels.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the transmission support mounting bolts, then replaces or tightens any bolts that need correction. The repair addresses a loose transmission support that can damage the driveshaft. Parts and labor are free under the recall. Repairs you already paid for are handled through the new vehicle warranty, not through a separate reimbursement program, since the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| May 22, 2018 | NHTSA published the recall |
|---|---|
| June 20, 2018 | Dealer notification began |
| July 11, 2018 | Dealer notification ended |
| July 11, 2018 | Owner notification mailed |
| July 23, 2018 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 23, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V335?
Recall 18V335 covers 7,433 2015-2017 Mercedes-Benz Metris vehicles with transmission support mounting bolts that were not properly tightened to the body. That condition can damage the driveshaft and lead to loss of power to the wheels. Mercedes-Benz dealers inspect the bolts and replace or tighten them for free.
What should I do if my 2015-2017 Mercedes-Benz Metris is on this recall?
Check your VIN to confirm your specific Metris is included in recall 18V335. If it is, contact a franchised Mercedes-Benz dealer to schedule the transmission support bolt inspection. Reference recall number 18V335 when you call. The dealer repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost. For recall 18V335, Mercedes-Benz dealers inspect the transmission support mounting bolts, then replace or tighten them as needed, free of charge.
What is the safety risk?
The risk is loss of power to the wheels. NHTSA campaign 18V335 states that driveshaft damage can cause that loss of power, increasing crash risk. If your VIN is included, schedule the free dealer inspection and bolt repair.
What if I bought my Mercedes-Benz Metris used?
The free repair still applies. Recalls follow the vehicle, not the first owner. Check your VIN to confirm whether your Metris is included, then call a franchised Mercedes-Benz dealer and reference recall number 18V335.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V335000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 18V335 |
| NHTSA recall # (full) | 18V335000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →