Recall 18V327 covers 8 2017-2018 Setra S417 Tc and S407 Cc motorcoaches for loose steering. Free repair at any franchised Setra dealer.
Setra is recalling 8 2017-2018 S417 Tc and S407 Cc motorcoaches because the steering drop arm nut can loosen and lead to loss of steering control. That loss of steering control increases crash risk, and the Setra dealer repair will be free once the remedy is available.
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What's wrong?
The steering drop arm in the 2017-2018 Setra S417 Tc and S407 Cc motorcoaches is a steering linkage part mounted near the steering gear. It helps turn the driver's steering input into movement through the linkage that points the front wheels. The retaining nut keeps that arm clamped tightly so the steering parts move together as designed.
On affected motorcoaches, the nut that holds the steering drop arm in place can loosen after a production change in the type of drop arm. The issue involves the contact surface between the arm and the nut, where the nut does not sit as intended. If that clamping force drops, the arm no longer holds the steering linkage correctly. Steering response can be impaired, and the driver can lose steering control.
A driver can notice a loose feel in the steering or steering that does not respond normally. Treat either sign as a warning that the steering drop arm nut is no longer holding the part securely.
Who's affected?
Covers 2 Setra coach models from the 2017 and 2018 model years, all tied to the steering system.
| 2018 Setra S417 Tc | steering system |
|---|---|
| 2017 Setra S417 Tc | steering system |
| 2018 Setra S407 Cc | steering system |
| 2017 Setra S407 Cc | steering system |
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Loss of steering control increases the risk of a crash. A loose steering feel or impaired steering is the warning sign; if that happens, stop using the vehicle and contact a Setra dealer before the next trip. Repair will be free at any franchised Setra dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2018 Setra S417 Tc or S407 Cc is included in this recall.
- Wait for Setra's repair instructions before scheduling service.
- Call Setra customer service at 1-800-241-2947 and reference recall number 18V327 when you ask about repair timing.
- Ask a franchised Setra dealer about the free steering drop arm and nut replacement that fixes the loose steering connection.
- Drive cautiously until the repair is complete, and stop driving if steering feels loose or abnormal.
What happens at the repair
At the dealer, a Setra technician replaces the steering drop arm and the associated nut. The final dealer repair will be free once Setra opens it, with parts and labor covered under the recall. If the drop arm was already changed before the recall work, Setra handles that prior out-of-pocket repair through its warranty system rather than a separate reimbursement program. Ask the service desk how warranty coverage applies to earlier drop arm repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| May 17, 2018 | NHTSA published the recall |
|---|---|
| July 9, 2018 | Owner notification mailed |
| July 16, 2018 | Dealer notification began |
| July 16, 2018 | Dealer notification ended |
| July 16, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V327?
Recall 18V327 covers 8 2017-2018 Setra S417 Tc and S407 Cc motorcoaches with a steering drop arm nut that can loosen and cause loss of steering control. Setra dealers will replace the steering drop arm and nut for free.
What should I do if my 2017-2018 Setra S417 Tc or S407 Cc is on this recall?
Check your VIN to confirm your specific motorcoach is included in recall 18V327. If it is, contact a franchised Setra dealer to arrange the steering drop arm and nut replacement. Reference recall number 18V327 when you call. Setra customer service is 1-800-241-2947.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Setra's remedy says dealers will replace the steering drop arm and nut free of charge.
What is the safety risk?
The safety risk is loss of steering control. A loose steering drop arm nut can let the steering system lose control input, increasing crash risk. If your VIN is included, ask the Setra dealer for repair timing and operating guidance before the motorcoach is used again.
When did Setra start this recall?
Setra began this recall on July 9, 2018. Owner notices directed affected operators to have dealers replace the steering drop arm and nut free of charge. A VIN check is still the right way to confirm whether a specific motorcoach remains open.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V327000 |
|---|---|
| Setra customer service | 1-800-241-2947 |
| NHTSA recall # | 18V327 |
| NHTSA recall # (full) | 18V327000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →