Recall 18V303 affects 156 2016-2017 Crossroads Redwood travel trailers because the rear ladder blocks an emergency exit window. Label correction is free.
Crossroads is recalling 156 2016-2017 Redwood travel trailers because the rear ladder can block a window labeled as a secondary emergency exit. If that exit is blocked during an emergency, occupants face an increased risk of injury, and Crossroads dealers will complete the recall repair free of charge.
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What's wrong?
The rear ladder on 2016-2017 Crossroads Redwood travel trailers gives access to the roof, while the secondary emergency exit window gives occupants another marked way out of the trailer. That exit window is supposed to open clear of outside equipment, so a person inside has an unobstructed escape path if the main door is not usable.
On affected Redwood trailers, the egress section of the rear window was installed on the same side as the ladder. The ladder sits across the escape area and blocks the window from serving its normal job. The recall traces the problem to manufacturing error, including alternate-exit stickers that were not removed when the marked exit did not match the unobstructed opening.
The warning sign is visible from outside the trailer. If the ladder covers or crosses the marked emergency exit window, that is the problem this recall addresses.
Who's affected?
Covers the 2016 and 2017 Redwood model years with emergency-exit structure and vehicle-label components listed.
| 2017 Crossroads Redwood | body or structural component |
|---|---|
| 2017 Crossroads Redwood | vehicle label (placard or certification) |
| 2016 Crossroads Redwood | body or structural component |
| 2016 Crossroads Redwood | vehicle label (placard or certification) |
| Units affected | 156 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific trailer.
What's the safety risk?
If a ladder blocks a window marked as an emergency exit, that label can send someone toward an exit that is not usable, increasing injury risk during an evacuation. The blocked window is visible, so check the exit label before relying on it. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2016-2017 Crossroads Redwood is included in this recall.
- Contact a franchised Crossroads dealer to confirm the free label correction for any emergency-exit window blocked by the rear ladder.
- Remove the emergency-exit sticker from that blocked window only after Crossroads or the dealer confirms your trailer is included.
- Bring the recall notice if Crossroads has mailed one. If not, reference recall number 18V303 when you call.
- Call Crossroads customer service at 1-866-425-4369 with questions about the rear-ladder exit-window label correction.
What happens at the repair
A Crossroads dealer or service technician checks whether the rear ladder blocks the secondary emergency exit window. If it does, the emergency exit sticker is removed from that blocked window so owners are not directed to use an exit that is obstructed. The recall repair is free, and parts and labor are covered if dealer help is needed. The owner notification process began on May 23, 2018, and recall number 18-319 is the reference for dealer and customer service.
Timeline
| May 10, 2018 | NHTSA published the recall |
|---|---|
| May 23, 2018 | Owner notification mailed |
| July 8, 2018 | Dealer notification began |
| July 8, 2018 | Dealer notification ended |
| July 8, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V303?
Recall 18V303 covers 156 2016-2017 Crossroads Redwood travel trailers where the rear ladder can block a window labeled as a secondary emergency exit. If that labeled exit is blocked, injury risk increases during an emergency. Keystone's remedy is free.
What should I do if my 2016-2017 Crossroads Redwood is on this recall?
Check your VIN to confirm your specific trailer is included in recall 18V303. If it is, follow Keystone's remedy instructions for any emergency-exit sticker on a window blocked by the ladder. Reference recall 18V303 or Keystone recall 18-319 when you call Crossroads customer service.
Is the recall repair free?
Yes. Keystone's recall remedy is free, and federal recall law requires the manufacturer to provide the defect remedy at no cost. For this recall, owners were instructed to remove the emergency-exit sticker from the blocked window if the ladder blocks that window.
What is the safety risk?
The risk is blocked emergency-exit labeling. If the ladder blocks a window labeled as an emergency exit, an occupant relying on that window during an emergency faces an increased risk of injury. Check the affected window and confirm the recall status by VIN.
What if I bought my Crossroads Redwood used?
The free recall remedy still applies. Recall eligibility follows the trailer, not the first owner. If you never received Keystone's notice, check your VIN and contact Crossroads customer service at 1-866-425-4369 with recall 18V303 or Keystone recall 18-319.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V303000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 18V303 |
| NHTSA recall # (full) | 18V303000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →