Recall 18V292 covers 2,155 2011, 2013 Jayco Jay Series camping trailers for roof-lift damage that can drop the roof. Jayco provides the warning label free.
Jayco is recalling 2,155 2011, 2013 Jay Series camping trailers equipped with a Lippert Power Roof Lift Mechanism because misuse of the manual over-ride feature can damage the lift mechanism. Damage to the lift mechanism can let the roof fall unexpectedly and increase injury risk, and Jayco dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Lippert Power Roof Lift Mechanism on affected 2011, 2013 Jayco Jay Series camping trailers raises and supports the folding roof. In normal use, the electric drive motor moves the lift system so the roof travels up and down in a controlled way. The manual override is there as a backup method for moving the roof when electric operation is not being used.
The problem starts when the manual override is misused. That misuse sends higher torque through the drive motor than the lift mechanism is designed to handle. The extra force can damage lift components, leaving the roof support system weakened instead of holding the roof as intended. Jayco traced the issue during an investigation of a roof collapse on a 2013 Jay Series camping trailer.
There is no warning sign before failure. Owners should treat any unusual roof movement, binding, or trouble raising or lowering the roof as a reason to stop using the lift system and arrange recall service.
Who's affected?
Spans two Jay Series model years, both tied to body structure.
| 2011 Jayco Jay Series | body structure |
|---|---|
| 2013 Jayco Jay Series | body structure |
| Units affected | 2,155 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A damaged lift mechanism can let the roof fall unexpectedly, increasing the risk of injury to anyone near the roof. Use care when raising or lowering the roof, and follow Jayco's manual override instructions exactly once the warning label is installed. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2011, 2013 Jayco Jay Series is included in this recall.
- Contact a franchised Jayco dealer to get the free warning label that explains safe manual over-ride use and addresses the roof-lift damage risk.
- Bring the recall notice if Jayco sent one. If not, reference recall number 18V292 and Jayco recall 9901379 when you call.
- Avoid using the manual over-ride feature on the power roof lift until you have the warning label and instructions.
- Call Jayco customer service at 1-800-517-9137 with questions about the free label or dealer visit.
What happens at the repair
Jayco's recall repair is a warning label, not a software update. At service, a Jayco technician provides the label and places it where owners can see the proper instructions for using the manual override feature on the Lippert power roof lift. The label and labor are free under the recall. Follow the label before using the manual override so the drive motor does not damage the lift mechanism.
Timeline
| May 3, 2018 | NHTSA published the recall |
|---|---|
| June 26, 2018 | Owner notification mailed |
| July 3, 2018 | Dealer notification began |
| July 3, 2018 | Dealer notification ended |
Frequently asked questions
What is recall 18V292?
Recall 18V292 covers 2,155 2011, 2013 Jayco Jay Series camping trailers with a Lippert Power Roof Lift Mechanism. Misuse of the manual override can damage the lift mechanism, and the roof can fall unexpectedly, increasing injury risk.
What should I do if my 2011, 2013 Jayco Jay Series is on this recall?
Check your VIN to confirm your specific trailer is included in recall 18V292. If it is, contact Jayco customer service at 1-800-517-9137 and reference recall 9901379. Jayco will provide the warning label and use instructions for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost, and Jayco says it will provide the warning label for free. The label explains proper use of the manual override feature on the power roof lift.
What is the safety risk?
The safety risk is an unexpected roof drop. If the manual override is misused, torque from the drive motor can damage the lift mechanism. That damage can let the roof fall unexpectedly, increasing injury risk for anyone near or inside the trailer.
What if I bought my Jayco Jay Series used?
The free remedy still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your specific Jay Series trailer is included, then contact Jayco customer service and reference recall 9901379 when you ask for the warning label.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V292000 |
|---|---|
| Jayco customer service | 1-800-517-9137 |
| NHTSA recall # | 18V292 |
| NHTSA recall # (full) | 18V292000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →