Recall 18V252 covers 379 2018 Chevrolet Equinox vehicles with improperly tempered front door glass. Repair is free at any franchised Chevrolet dealer.
Chevrolet is recalling 379 2018 Equinox SUVs because the driver and front passenger door window glass has a tempering defect. If that glass breaks, it can separate into large pieces and increase injury risk; Chevrolet dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The driver and front passenger door window glass on the 2018 Chevrolet Equinox is safety glass. It is supposed to be fully tempered, which means the glass is heat-treated so it is stronger in normal use and breaks in a controlled pattern when it shatters.
On affected Equinox vehicles, the glass supplier did not complete that tempering process for some front-door panes. A blown furnace fuse interrupted the quench cycle, the cooling step that locks in the strength and break pattern. The supplier then failed to quarantine the untempered or partly tempered pieces, so suspect glass reached Chevrolet production.
The issue is not a switch, regulator, or window motor problem. The replacement glass is different because it completed the tempering process. There is no warning sign before failure. The window looks like normal glass until it breaks or the dealer verifies and replaces it.
Who's affected?
The same SUV group is tied to both body or structural component and visibility component categories.
| 2018 Chevrolet Equinox | body or structural component |
|---|---|
| 2018 Chevrolet Equinox | visibility component |
| Units affected | 379 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2018 Chevrolet Equinox does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Improperly tempered front door glass can break into large pieces if the window is broken, increasing the risk of injury. Avoid delaying the repair, and keep passengers away from damaged door glass until the dealer replaces it. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2018 Chevrolet Equinox is included in this recall.
- Contact a franchised Chevrolet dealer to schedule the free front-door glass replacement that corrects the improperly tempered driver and front passenger door windows.
- Bring the recall notice if Chevrolet mailed one. If not, reference recall number 18V252 when you call.
- Keep anyone away from broken front door glass until it is cleaned up; improperly tempered glass can break into large pieces and injure occupants.
What happens at the repair
At the dealer, a Chevrolet technician replaces the glass in the left and right front doors. The replacement parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the recalled vehicles were under warranty. Ask the Chevrolet service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| April 19, 2018 | NHTSA published the recall |
|---|---|
| April 19, 2018 | Dealer notification began |
| April 19, 2018 | Dealer notification ended |
| May 11, 2018 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 11, 2018 | Interim owner notification (was planned for this date) |
| May 15, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 18V252?
Recall 18V252 covers 379 2018 Chevrolet Equinox vehicles with driver and front passenger door window glass that was not properly tempered. If that glass breaks, it can break into large pieces and increase injury risk. Chevrolet dealers replace the front door glass for free.
What should I do if my 2018 Chevrolet Equinox is on this recall?
Check your VIN to confirm your specific Equinox is included in recall 18V252. If it is, contact a franchised Chevrolet dealer to schedule the front door glass replacement. Reference recall 18V252 or Chevrolet recall number 18136 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Chevrolet's remedy for this campaign is front door glass replacement free of charge. Parts and labor are covered at any franchised Chevrolet dealer.
What is the safety risk in recall 18V252?
The safety risk is injury from glass that breaks the wrong way. The affected door window glass was not properly tempered, so broken glass can separate into large pieces instead of smaller fragments. The dealer repair replaces the front door glass.
When did Chevrolet start this recall repair?
Chevrolet began the recall repair on May 15, 2018. Because the remedy is available, included owners can contact a franchised Chevrolet dealer now to schedule the free front door glass replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V252000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 18V252 |
| NHTSA recall # (full) | 18V252000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →