Recall 18V072 affects 81 2017-2018 Jayco Travel Trailer Eagle travel trailers for underrated safety chains. Repair is free at any franchised Jayco Travel Trailer dealer.
Jayco Travel Trailer is recalling 81 2017-2018 Eagle travel trailers because the safety chains are rated below the trailer's gross vehicle weight rating. If the trailer detaches, the chains can fail and let it separate from the tow vehicle, increasing crash risk; Jayco Travel Trailer dealers will complete the recall repair free of charge.
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What's wrong?
The safety chains on 2017-2018 Jayco Travel Trailer Eagle travel trailers are the backup connection between the trailer and tow vehicle. If the trailer separates from the hitch, the chains are supposed to stay connected long enough to help keep the trailer attached while the driver stops.
On the affected Eagle travel trailers, the installed safety chains are rated at 11,700 lbs, while the Gross Vehicle Weight Rating is 12,500 lbs. That mismatch traces to a discrepancy between vendor and Jayco Travel Trailer engineering frame prints, so the chains installed on the frame did not match the rating needed for these trailers. In a trailer detachment, the underrated chains are not designed to handle the full rated load, leaving the trailer without that backup connection.
There is no warning sign before failure. The chains can look present and still be underrated for the trailer, so an owner should not rely on a visual check alone to confirm the repair need.
Who's affected?
Covers Eagle travel trailers from the 2017 and 2018 model years; both years are tied to the equipment component.
| 2017 Jayco Travel Trailer Eagle | Equipment |
|---|---|
| 2018 Jayco Travel Trailer Eagle | Equipment |
| Units affected | 81 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included in this recall.
What's the safety risk?
If the trailer detaches and the safety chains fail, the trailer separates from the tow vehicle, increasing crash risk. If your VIN is included, schedule the chain replacement promptly, before the next trip. Repair is free at any franchised Jayco Travel Trailer dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Jayco Travel Trailer Eagle is included in this recall.
- Contact a franchised Jayco Travel Trailer dealer to schedule the free safety-chain repair that replaces the underrated chains.
- Bring the recall notice if Jayco Travel Trailer mailed one. If not, reference recall number 18V072 when you call.
- Avoid towing the trailer until the safety-chain repair is complete; if it must move, confirm the hitch connection before the trip.
What happens at the repair
At the dealer, a Jayco Travel Trailer technician installs safety chains rated to 16,200 lbs, replacing the underrated chains on the affected 2017-2018 Eagle travel trailers. The recall repair is free, and parts and labor are covered. The service desk can confirm that the trailer's VIN is included in campaign 18V072 before the work order is opened. Once the repair is complete, the trailer has safety chains matched to the recall remedy instead of the lower-rated chains described in the filing.
Timeline
| January 29, 2018 | NHTSA published the recall |
|---|---|
| February 8, 2018 | Owner notification mailed |
| February 28, 2018 | Dealer notification began |
| February 28, 2018 | Dealer notification ended |
| February 28, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V072?
Recall 18V072 covers 81 2017-2018 Jayco Travel Trailer Eagle travel trailers with safety chains rated below the trailer's Gross Vehicle Weight Rating. In a detachment, the chains can fail and let the trailer separate from the tow vehicle, increasing crash risk.
What should I do if my 2017-2018 Jayco Travel Trailer Eagle is on this recall?
Check your VIN to confirm your specific trailer is included in recall 18V072. If it is, contact a franchised Jayco Travel Trailer dealer to schedule replacement safety chains. Reference recall 18V072 or Jayco recall number 9901372 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Jayco Travel Trailer dealers will install safety chains rated at 16,200 lbs free of charge for trailers included in recall 18V072.
Is it safe to tow my Jayco Travel Trailer Eagle before the repair?
The recall does not carry a do-not-drive order, but the defect affects trailer separation protection. If the trailer detaches, the underrated safety chains can fail and increase crash risk. Confirm your VIN and schedule the free chain replacement before further towing.
When did the Jayco Travel Trailer Eagle recall repair begin?
The recall repair began on February 8, 2018. Jayco Travel Trailer dealers replace the underrated safety chains with chains rated at 16,200 lbs. Owners can also call Jayco customer service at 1-800-283-8267 and reference recall number 9901372.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V072000 |
|---|---|
| Jayco Travel Trailer customer service | 1-800-283-8267 |
| NHTSA recall # | 18V072 |
| NHTSA recall # (full) | 18V072000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →