Recall 17V845 affects 159 2016-2018 Volvo Bus 9700 buses for loose power-cable hardware that can overheat. Repair is free at a franchised Volvo Bus dealer.
Volvo Bus is recalling 159 2016-2018 9700 buses equipped with I-Start because the hardware that attaches the power supply cable to the fuse box was not properly tightened. The loose connection can overheat the power cable and fuse box and raise the risk of a fire; Volvo Bus dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The power supply cable on 2016-2018 Volvo Bus 9700 buses with I-Start carries electrical power into the fuse box. The fuse box then feeds and protects electrical circuits across the bus, including driver-facing equipment. The cable connection has to stay tight so current moves through clean metal contact instead of through a loose, hot point.
On affected buses, the nut that attaches the cable to the fuse box stud was not tightened to the correct torque during manufacturing. A loose connection creates extra electrical resistance at that attachment point. As current passes through, the cable end and fuse box can overheat instead of carrying power normally.
A driver can notice an interruption of power to items such as dash lighting before the connection overheats further. That loss of power is the warning sign to report when calling the Volvo Bus dealer or service provider.
Who's affected?
VINs have been searchable since February 1, 2018.
| 2018 Volvo Bus 9700 | wiring |
|---|---|
| 2016 Volvo Bus 9700 | wiring |
| 2017 Volvo Bus 9700 | wiring |
| Units affected | 159 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An overheated power cable or fuse box raises fire risk. Loss of power to dash lighting or other electrical items is a warning sign; if that happens, stop using the bus and arrange service. The dealer inspects the fuse box, replaces damaged parts, and tightens the power cable connection. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2016-2018 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free fuse-box inspection and power-cable fastener repair that addresses overheating at the cable connection.
- Bring the recall notice if Volvo Bus mailed one. If not, reference recall number 17V845 when you call.
- Ask the dealer whether the bus should stay out of service until inspection if you see heat damage near the fuse box or power cable.
What happens at the repair
At the dealer, a Volvo Bus technician inspects the fuse box for heat damage and replaces it if damage is found. The technician also replaces and tightens the nuts that attach the power supply cable to the fuse box. The recall repair is free, including parts and labor. If you already paid for a related repair before the owner notice, Volvo Bus's standard reimbursement plan covers eligible documented expenses. Bring the repair paperwork to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 28, 2017 | NHTSA published the recall |
|---|---|
| February 1, 2018 | Dealer notification ended |
| February 1, 2018 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 1, 2018 | Interim owner notification (was planned for this date) |
| February 2, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 17V845?
Recall 17V845 covers 159 2016-2018 Volvo Bus 9700 buses equipped with I-Start. Hardware attaching the power supply cable to the fuse box was not tightened properly, which can let the power cable and fuse box overheat and raise fire risk.
What should I do if my 2016-2018 Volvo Bus 9700 is on this recall?
Check your VIN to confirm whether your specific bus is included in recall 17V845. If it is, contact a franchised Volvo Bus dealer to schedule the fuse-box inspection and power-cable hardware repair. Reference recall number 17V845 and Volvo Bus recall SR17-85 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Volvo Bus dealers will inspect the fuse box for damage, replace it if necessary, and replace and tighten the nuts attaching the power cable free of charge.
What is the safety risk?
The safety risk is fire. The loose power-cable hardware can let the power cable and fuse box overheat, which raises the risk of a fire. Confirm your VIN, then have a franchised Volvo Bus dealer complete the inspection and repair before returning the bus to regular service.
When did the Volvo Bus 9700 recall repair start?
The recall repair began February 2, 2018. Volvo Bus dealers have been able to inspect the fuse box, replace it if necessary, and repair the power-cable hardware since that date. Owners can also contact Volvo Bus customer service at 1-866-870-2046.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V845000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 17V845 |
| NHTSA recall # (full) | 17V845000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →