Recall 17V836 affects 5,207 2011-2016 Mobility Ventures MV-1 vehicles for a driver's seat-track defect. Repair will be free at franchised Mobility Ventures dealers once available.
Mobility Ventures is recalling 5,207 2011-2016 MV-1 vehicles because, during a hard rear impact, the driver's seat-height adjustment assembly can disengage from the seat track and release the fore/aft adjuster. If the seat partially or fully comes loose in a rear-end crash, the driver faces a higher injury risk; the Mobility Ventures dealer repair will be free once available.
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What's wrong?
The driver's seat track in 2011-2016 Mobility Ventures MV-1 vehicles is the metal rail system that holds the seat in place and lets it move up, down, forward, and rearward. The height-adjustment assembly uses plastic bushings held inside a steel C-channel, while the fore/aft adjuster lets the driver set the seat position.
In a hard rear impact, the steel C-channel is not thick enough to keep those bushings captured under very high load. The lower front portion of the height-adjustment assembly can pull out of the seat track. At the same time, contact with the Towel Bar, the seat's fore/aft release lever, can release the adjuster and let the seat slide rearward.
There is no warning sign before failure. The seat works normally until the crash force and adjuster movement happen, so owners will not hear, feel, or see a symptom during regular driving.
Who's affected?
Spans the MV-1 across the 2011-2016 model years, with the same seat assembly listed for each year.
| 2012 Mobility Ventures MV-1 | seat assembly |
|---|---|
| 2016 Mobility Ventures MV-1 | seat assembly |
| 2015 Mobility Ventures MV-1 | seat assembly |
| 2014 Mobility Ventures MV-1 | seat assembly |
| 2013 Mobility Ventures MV-1 | seat assembly |
| 2011 Mobility Ventures MV-1 | seat assembly |
| Units affected | 5,207 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A driver seat that disengages from its track in a rear-end crash increases injury risk for the driver. There is no warning sign before failure, so schedule the seat-track reinforcement soon and avoid delaying the recall work. Repair will be free at any franchised Mobility Ventures dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2016 Mobility Ventures MV-1 is included in this recall.
- Watch for the Mobility Ventures owner notice if you have not received it, and keep any recall paperwork with your vehicle papers.
- Call Mobility Ventures customer service at 1-877-681-3678 and reference recall number 17V836 when you ask about repair status.
- Ask about the free seat track reinforcement kit that addresses the driver's seat disengaging from the seat track in a rear-end crash.
- Drive with extra care until the repair is complete, especially when carrying passengers.
What happens at the repair
Once the dealer repair is available, a Mobility Ventures technician will install a seat track reinforcement kit on the driver's seat assembly. The repair will be free under the recall, with parts and labor covered. Out-of-pocket repairs already paid are handled through the original warranty program, not through a separate reimbursement program, because Mobility Ventures says that warranty program provides a free repair for these concerns. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 20, 2017 | NHTSA published the recall |
|---|---|
| February 12, 2018 | Dealer notification began |
| February 13, 2018 | Dealer notification ended |
| February 14, 2018 | Owner notification mailed |
| February 14, 2018 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 14, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V836?
Recall 17V836 covers 5,207 2011-2016 Mobility Ventures MV-1 vehicles with a driver's seat track defect. In a hard rear impact, the seat-height adjustment assembly can disengage from the seat track and release the fore/aft adjuster, increasing injury risk in a rear-end crash.
What should I do if my 2011-2016 Mobility Ventures MV-1 is on this recall?
Check your VIN to confirm your specific MV-1 is included in recall 17V836. If it is, contact a Mobility Ventures dealer or call Mobility Ventures customer service at 1-877-681-3678. Ask for recall R1801 and the free seat track reinforcement kit.
Is the recall repair free?
No. Federal recall law requires manufacturers to complete recall repairs at no cost, and Mobility Ventures' remedy says dealers will install the seat track reinforcement kit free of charge.
What is the safety risk?
The safety risk is increased injury in a rear-end crash. If the driver's seat partly or fully disengages from the seat track during a hard rear impact, the driver loses the normal seat support needed to stay properly positioned.
When did Mobility Ventures begin this recall?
Mobility Ventures began this recall on February 14, 2018. If you never received a notice, use the VIN check to confirm whether your specific MV-1 is included, then reference recall 17V836 or Mobility Ventures recall R1801 when you call.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V836000 |
|---|---|
| Mobility Ventures customer service | 1-877-681-3678 |
| NHTSA recall # | 17V836 |
| NHTSA recall # (full) | 17V836000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →