Toyota is recalling 649 2017-2018 4RUNNER, Tundra, Sienna, Tacoma, RAV4, GX460, and Highlander vehicles for incorrect load labels. Corrected labels are free from Toyota.
Toyota is recalling 649 2017-2018 vehicles, including the Tundra, 4RUNNER, Sienna, Tacoma, RAV4, GX460, and Highlander, because the load carrying capacity modification label is incorrect. The wrong label can lead an owner to overload the vehicle and increase crash risk; Toyota dealers will install the correct label free of charge.
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What's wrong?
The load carrying capacity modification label tells an owner how much weight the vehicle can carry after accessories are installed. On affected 2017-2018 Toyota Tundra, 4RUNNER, Sienna, Tacoma, RAV4, GX460, and Highlander vehicles, that label is part of the safety information tied to tire selection and loading under Federal Motor Vehicle Safety Standard 110.
The defect is an incorrect label, not a broken mechanical part. Toyota traced the problem to a software programming error during logistics processing, where accessory weight was calculated incorrectly and the wrong load carrying capacity information was printed or installed on the vehicle.
An owner will not feel this problem while driving. There is no warning sign before failure because the issue is the information on the label, so the only reliable way to confirm it is through the recall record for the VIN.
Who's affected?
Covers 7 model lines across 2017-2018, all tied to the same vehicle label issue.
| 2018 Toyota Tundra | vehicle label (placard or certification) |
|---|---|
| 2018 Toyota 4RUNNER | vehicle label (placard or certification) |
| 2017 Toyota 4RUNNER | vehicle label (placard or certification) |
| 2017 Toyota Tundra | vehicle label (placard or certification) |
| 2017 Toyota Sienna | vehicle label (placard or certification) |
| 2017 Toyota Tacoma | vehicle label (placard or certification) |
| 2018 Toyota RAV4 | vehicle label (placard or certification) |
| 2018 Lexus GX460 | vehicle label (placard or certification) |
| 2018 Toyota Highlander | vehicle label (placard or certification) |
| Units affected | 649 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An incorrect load information label can lead the operator to put too much weight in the vehicle. Overloading affects how the vehicle handles and stops, increasing the risk of a crash. Use the corrected label from Toyota and avoid loading past the posted limits. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Toyota Tundra, 4RUNNER, Sienna, Tacoma, RAV4, GX460, or Highlander is included in this recall.
- Contact a franchised Toyota dealer to schedule the free corrected load-capacity label replacement, which fixes the incorrect label that can lead to overloading.
- Bring the recall notice if Toyota mailed one. If not, reference recall number 17V831 when you call.
- Drive within the posted load limits until the corrected label is installed; do not rely on the incorrect modification label for cargo or passenger loading.
What happens at the repair
Toyota provides corrected load carrying capacity labels free of charge. If you handle it through a Toyota dealer, the service desk can confirm the recall code and make sure the corrected label is applied or supplied for your vehicle. The repair is the corrected label itself, not a mechanical parts replacement. Toyota lists a general reimbursement plan for this recall. If you already paid for the same label correction before the recall notice, ask Toyota customer service or the dealer what documentation is needed for a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2017 | NHTSA published the recall |
|---|---|
| December 20, 2017 | Dealer notification began |
| December 20, 2017 | Dealer notification ended |
| January 15, 2018 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 15, 2018 | Interim owner notification (was planned for this date) |
| January 23, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 17V831?
Recall 17V831 covers 649 2017-2018 Toyota and Lexus vehicles with incorrect load carrying capacity modification labels. The wrong label information can lead an owner to overload the vehicle, increasing crash risk. Toyota provides corrected labels for free.
What should I do if my 2017-2018 Toyota or Lexus vehicle is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V831. If it is, contact a franchised Toyota dealer or Toyota customer service at 1-800-331-4331 and reference Toyota recall H0Z or Lexus recall HLF. The corrected label is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. Toyota provides the corrected load carrying capacity modification label free of charge for included 2017-2018 Toyota and Lexus vehicles.
What is the safety risk?
The safety risk is incorrect load information. If the label understates or misstates the vehicle's carrying capacity, the driver can overload the vehicle, which increases crash risk. Confirm the VIN, then get the corrected label through Toyota.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V831000 |
|---|---|
| Toyota customer service | 1-800-331-4331 |
| NHTSA recall # | 17V831 |
| NHTSA recall # (full) | 17V831000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →