Recall 17V789 affects 3,969 2017-2018 Grand Design Reflection and Imagine travel trailers for unintended tongue jack operation. Free repair at any franchised Grand Design dealer.
Grand Design is recalling 3,969 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack power tongue jack because the laminated plastic touch pad can crack or separate and let water in. If the jack retracts or extends unexpectedly, crash or injury risk increases; a Grand Design dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Smart-Jack power tongue jack on 2017-2018 Grand Design Reflection and Imagine travel trailers raises and lowers the front of the trailer at the hitch. It helps support the tongue during hitching, unhitching, and basic positioning. The jack is controlled through a laminated plastic touch pad mounted on the jack body.
On affected trailers, that laminated touch pad can crack or separate. Once the surface opens, water can enter the jack control area. Moisture in the switch can trigger the jack without a command from the owner, so the jack operates unintentionally instead of staying still until it is selected.
There is no warning sign before failure. An owner is not expected to hear, feel, or see a separate symptom before water reaches the touch pad and the jack starts moving on its own.
Who's affected?
Covers Reflection and Imagine trailers across the 2017 and 2018 model years, all using the same integrated jack/leveler/stabilizer component.
| 2018 Grand Design Reflection | Integrated jack/leveler/stabilizer |
|---|---|
| 2017 Grand Design Imagine | Integrated jack/leveler/stabilizer |
| 2018 Grand Design Imagine | Integrated jack/leveler/stabilizer |
| 2017 Grand Design Reflection | Integrated jack/leveler/stabilizer |
| Units affected | 3,969 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Unexpected power tongue jack movement increases the risk of a crash or injury. If the jack retracts or extends on its own, stop using the trailer and contact a Grand Design dealer before towing again. Repair will be free at any franchised Grand Design dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2018 Grand Design Reflection or Imagine travel trailer is included in this recall.
- Contact a franchised Grand Design dealer to ask about the free Smart-Jack power-tongue-jack replacement that addresses water intrusion and unintended jack operation.
- Reference recall number 17V789 and Grand Design recall 900012 when you call.
- Bring the recall notice if you received one, and ask the dealer to confirm parts before you move the trailer.
- Avoid using the power tongue jack until the repair is complete if the touch pad is cracked, separated, or wet.
What happens at the repair
At the dealer, a Grand Design technician replaces the Smart-Jack model power tongue jack. The recall concerns the laminated plastic touch pad on the jack, which can crack or separate and let water enter. That water intrusion can make the jack operate without command. Grand Design lists the dealer repair as free once available. Ask the service desk to confirm the VIN is included and that the replacement jack is ready before you tow the trailer in.
Timeline
| December 8, 2017 | NHTSA published the recall |
|---|---|
| December 29, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V789?
Recall 17V789 covers 3,969 2017-2018 Grand Design Reflection and Imagine travel trailers equipped with a Smart-Jack power tongue jack. The laminated plastic touch pad can crack or separate, let water in, and cause the jack to operate unintentionally.
What should I do if my 2017-2018 Grand Design Reflection or Imagine is on this recall?
Check your VIN to confirm your specific trailer is included in recall 17V789. If it is, contact a Grand Design dealer to schedule the power tongue jack replacement. Reference recall number 17V789 and Grand Design recall number 900012 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Grand Design dealers will replace the power tongue jack free of charge. Parts and labor are covered for included trailers.
What is the safety risk?
The safety risk is unexpected tongue jack movement. If the jack retracts or extends without command, the trailer position can change and increase the risk of a crash or injury. Until the repair is complete, confirm the jack is not moving before hitching, unhitching, or working near it.
What if I bought this Grand Design trailer used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific Reflection or Imagine trailer is included, then call a Grand Design dealer with recall number 17V789.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V789000 |
|---|---|
| Grand Design customer service | 1-574-825-9679 |
| NHTSA recall # | 17V789 |
| NHTSA recall # (full) | 17V789000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →