Recall 17V785 affects 171 2014-2015 Kzrv Durango Gold recreational trailers for failing quad entry step rivets. Repair is free at any franchised Kzrv dealer.
Kzrv is recalling 171 2014-2015 Durango Gold recreational trailers because a rivet in the quad entry steps can shear and let the steps give way while someone is using them. A failed step can cause a fall and increase injury risk; Kzrv dealers will complete the repair free of charge.
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What's wrong?
The quad entry steps on a 2014-2015 Kzrv Durango Gold trailer are the fold-out steps used to enter and leave the trailer. The step assembly depends on rivets at key joints to hold the steps square, supported, and stable when a person puts weight on them.
On affected trailers, one of those rivets can loosen or shear. When that happens, the step no longer has the same support at the joint, so it can shift or give under normal use. The repair replaces the specified rivets with shoulder bolts, which are designed to hold the joint more securely.
Owners can notice the step assembly looking loose or feeling unstable before it fails. If the steps move, sag, or feel unsteady when weight is applied, treat that as the warning sign and have the trailer repaired before using the steps again.
Who's affected?
Covers 2 Durango Gold model years, with the same recreational vehicle/trailer equipment component listed for both years.
| 2015 Kzrv Durango Gold | Recreational vehicle/trailer |
|---|---|
| 2014 Kzrv Durango Gold | Recreational vehicle/trailer |
| Units affected | 171 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A sheared rivet can let the quad step fail while someone is using it, leading to a fall and personal injury. If the step feels loose or unstable, stop using it and have it inspected. Repair is free at any franchised Kzrv dealer.
What should I do?
- Check your VIN to confirm your 2014-2015 Kzrv Durango Gold recreational trailer is included in this recall.
- Contact a franchised Kzrv dealer to schedule the free entry-step rivet inspection and replacement that fixes the quad steps that give when used.
- Bring the recall notice if you received one, and reference recall number 17V785 when you call.
- Avoid using the quad entry steps until the dealer completes the rivet repair.
What happens at the repair
At the dealer, a Kzrv technician inspects the quad entry step rivets, replaces the two rivets joining the second and third step, and replaces the four rivets on the top step. The replacement parts and labor are free under the recall. Kzrv has a general reimbursement plan on file for owners who already paid for related step repairs before the recall notice. Keep repair invoices and payment records, then contact Kzrv customer service to ask how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 8, 2017 | NHTSA published the recall |
|---|---|
| January 9, 2018 | Owner notification mailed |
| February 2, 2018 | Dealer notification began |
| February 2, 2018 | Dealer notification ended |
| February 2, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V785?
Recall 17V785 covers 171 2014-2015 Kzrv Durango Gold recreational trailers with quad entry step rivets that can shear and fail. When that happens, the steps can give way during use. Kzrv dealers inspect and replace the affected rivets for free.
What should I do if my 2014-2015 Kzrv Durango Gold is on this recall?
Check your VIN to confirm your specific trailer is included in recall 17V785. If it is, contact a franchised Kzrv dealer to schedule the quad entry step inspection and rivet replacement. Reference recall number 17V785 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Kzrv dealers will inspect the quad entry steps and replace the affected rivets free of charge. The repair covers the rivets joining the step sections identified in the recall.
What is the safety risk?
The entry step can give way while a person is using it, which can cause a fall and increase the risk of personal injury. Until the rivets are replaced, use extra care on the steps and keep others off damaged or loose steps.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V785000 |
|---|---|
| Kzrv customer service | 1-800-768-4016 |
| NHTSA recall # | 17V785 |
| NHTSA recall # (full) | 17V785000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →