Recall 17V762 affects 36 2018 Zero S, Ds, Dsr, Fx, Fxs, and Sr motorcycles for incorrect model-year labels. Free repair at franchised Zero dealers.
Zero is recalling 36 2018 S, Ds, Dsr, Fx, Fxs, and Sr motorcycles under recall 17V762 because the emission control label can show the wrong model year. If one of these motorcycles is recalled later, that label error can keep an owner from recognizing the safety risk; Zero dealers will complete the recall repair free of charge.
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What's wrong?
The affected part is the Vehicle Emission Control Information label on 2018 Zero S, Ds, Dsr, Fx, Fxs, and Sr motorcycles. This label is a permanent emissions and certification label. It tells an inspector, service desk, or future owner which model year and emissions information apply to the motorcycle. The label is supposed to match the motorcycle it is attached to.
On these motorcycles, the label can show the model year as 2017 instead of 2018. Zero traced the problem to a data input error in the label information. The motorcycle itself is not described as having a broken emissions system in this recall. The defect is that the installed label does not meet the required certification information for the motorcycle.
There is no warning sign before failure. An owner would not feel, hear, or smell a label problem while riding. The issue is found by checking the label information against the motorcycle's actual model year.
Who's affected?
Covers 6 Zero motorcycle models from the 2018 model year, all tied to the same vehicle-label issue.
| 2018 Zero S | vehicle label (placard or certification) |
|---|---|
| 2018 Zero Ds | vehicle label (placard or certification) |
| 2018 Zero Dsr | vehicle label (placard or certification) |
| 2018 Zero Fx | vehicle label (placard or certification) |
| 2018 Zero Fxs | vehicle label (placard or certification) |
| 2018 Zero Sr | vehicle label (placard or certification) |
| Units affected | 36 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorcycle is included.
What's the safety risk?
The incorrect label can make an affected 2018 motorcycle look like a different model year during future recall checks. If another recall applies, that mismatch can keep the owner from recognizing the safety risk and arranging the needed repair. Confirm the VIN and label correction with a Zero dealer. Repair is free at any franchised Zero dealer.
What should I do?
- Check your VIN to confirm your 2018 Zero S, Ds, Dsr, Fx, Fxs, or Sr is included in this recall.
- Contact a franchised Zero dealer to schedule the free VECI label replacement that corrects the misstated model year.
- Bring the owner notice if you have it, and reference recall number 17V762 when you call.
- Verify the corrected label is installed before relying on the model year shown on the motorcycle for future recall notices.
What happens at the repair
At the dealer, a Zero technician removes the incorrect Vehicle Emission Control Information label and installs a corrected label with the right model year information. The recall repair is free, with parts and labor covered. Zero has a general reimbursement plan on file for owners who already paid for a related label correction before the recall notice. Bring documentation for that prior repair and ask the service desk how to submit it under Zero's plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 28, 2017 | NHTSA published the recall |
|---|---|
| November 30, 2017 | Dealer notification began |
| November 30, 2017 | Dealer notification ended |
| December 4, 2017 | Interim owner notification (was planned for this date) |
| January 9, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 17V762?
Recall 17V762 covers 36 2018 Zero S, Ds, Dsr, Fx, Fxs, and Sr motorcycles with a Vehicle Emission Control Information label that lists the wrong model year. Zero dealers will replace the incorrect label with a corrected label for free.
What should I do if my 2018 Zero S, Ds, Dsr, Fx, Fxs, or Sr is on this recall?
Check your VIN to confirm your specific motorcycle is included in recall 17V762. If it is, contact a franchised Zero dealer to schedule the corrected label replacement. Reference recall number 17V762 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Zero will replace the incorrect Vehicle Emission Control Information label with a corrected label free of charge at a franchised Zero dealer.
What is the safety risk?
The risk is recall awareness, not a part failure. If a future recall affects these motorcycles, the misstated model year on the label can keep an owner from recognizing that the motorcycle is included. The corrected label helps match the motorcycle to future safety notices.
Who can I call about Zero recall 17V762?
You can call Zero customer service at 1-888-841-8085. Ask about recall 17V762 or Zero's recall number SV-ZMC-017-380, then confirm the dealer appointment for the corrected Vehicle Emission Control Information label replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V762000 |
|---|---|
| Zero customer service | 1-888-841-8085 |
| NHTSA recall # | 17V762 |
| NHTSA recall # (full) | 17V762000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →