Recall 17V712 affects 3,514 2018 Ram Promaster vehicles for front door impact sensor rivets. Repair is free at any franchised Ram dealer.
Ram is recalling 3,514 2018 Promaster vans because an incorrect rivet can fracture the front door impact sensor housing. That fracture can affect standard supplemental side airbag deployment in certain side-impact crashes, increasing injury risk, and Ram dealers will complete the recall repair free of charge.
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What's wrong?
The front door impact pressure sensor on the 2018 Ram Promaster is part of the side air bag system. It senses a rapid pressure change inside the door during a side impact, then gives the air bag control system information it uses to respond to that crash event. The sensor housing has to stay intact and firmly attached to the door structure.
On affected Promaster vans, the wrong rivet was used to fasten the new pressure sensor. That rivet expands outward inside the plastic mounting area of the sensor. The expansion can crack the sensor housing instead of holding it cleanly in place. Ram later specified a rivet with the correct grip reach and mandrel break force for this application.
There is no warning sign before failure. The issue is not detectable to consumers, so an owner should not expect a warning light, noise, or visible change at the door before the sensor housing is found damaged.
Who's affected?
| 2018 Ram Promaster | side air bag |
|---|---|
| Units affected | 3,514 |
Not every 2018 Ram Promaster van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A fractured front door impact pressure sensor can affect deployment of the standard supplemental side airbags in certain side impact crashes, increasing injury risk. The issue is not detectable to consumers, so confirm your VIN and schedule the repair soon. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2018 Ram Promaster is included in this recall.
- Contact a franchised Ram dealer to schedule the free front door impact pressure sensor replacement.
- Reference recall number 17V712 and Ram recall T64 when you call.
- Bring the recall notice if you have it, and keep it with your repair paperwork.
- Drive cautiously until the repair is complete; the faulty door sensor housing can fracture and affect side air bag deployment in a side impact.
What happens at the repair
At the dealer, a Ram technician replaces both front door impact pressure sensors and secures them with the correct rivets. The replacement parts and labor are free under the recall. If you've already paid out of pocket for this sensor or rivet repair, Ram's reimbursement process covers confirmed expenses. The owner letter asks customers to send the original receipt or other adequate proof of payment to the company for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 14, 2017 | NHTSA published the recall |
|---|---|
| January 3, 2018 | Dealer notification began |
| January 3, 2018 | Dealer notification ended |
| January 3, 2018 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 3, 2018 | Interim owner notification (was planned for this date) |
| January 11, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 17V712?
Recall 17V712 covers 3,514 2018 Ram Promaster vans with front door impact pressure sensors attached with incorrect rivets. The sensor housing can fracture, which can affect standard supplemental side airbag deployment in certain side impact crashes. Ram dealers replace both front door sensors and install the correct rivets for free.
What should I do if my 2018 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 17V712. If it is, contact a franchised Ram dealer to schedule replacement of both front door impact pressure sensors. Reference recall 17V712 or Ram recall T64 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair this defect at no cost. For recall 17V712, a franchised Ram dealer replaces both front door impact pressure sensors and secures them with the correct rivets free of charge.
What is the safety risk?
The risk is side airbag performance during certain side impact crashes. If a front door impact sensor housing fractures, it can affect deployment of the standard supplemental side airbags, increasing injury risk. Confirm your VIN, then schedule the free dealer repair if your van is included.
What if I bought my Ram Promaster used?
The free recall repair still applies. Recall eligibility follows the VIN, not the original owner. If you never received the January 11 2018 recall notice, check your VIN and call a franchised Ram dealer with recall 17V712 or Ram recall T64.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V712000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 17V712 |
| NHTSA recall # (full) | 17V712000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →