Recall 17V702 affects 9 2017 Crysteel Dump Body vehicles because the driveshaft can detach. Repair is free at any franchised Crysteel dealer.
Crysteel is recalling 9 2017 Dump Body vehicles built on Isuzu NRR-Series chassis because the driveshaft can detach from the rear universal joint. If that happens, the vehicle loses propulsion and the crash risk rises; the dealer repair is free.
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What's wrong?
The driveshaft on the 2017 Crysteel Dump Body is the rotating steel shaft that carries engine power through the driveline. On these dump body vehicles, it works with a rear universal joint, a hinged connection that lets the shaft keep turning as the suspension and driveline angles change.
The recall involves driveshafts that detach from the rear universal joint. When that connection separates, the shaft is no longer held in place at the rear of the driveline. Crysteel identified this on a production run of 9 dump body vehicles built to the same specifications after installing the dump body on the chassis.
There is no warning sign before failure. An owner would not be expected to hear, feel, or see a clear advance symptom before the driveshaft separates.
Who's affected?
| 2017 Crysteel Dump Body | driveline |
|---|---|
| Units affected | 9 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A detached driveshaft causes the vehicle to lose propulsion, which increases the risk of a crash. Schedule the recall repair promptly and avoid putting off service if your VIN is included. Repair is free at any franchised Crysteel dealer.
What should I do?
- Check your VIN to confirm your 2017 Crysteel Dump Body is included in this recall.
- Contact Crysteel customer service at 1-800-533-0494 to schedule the free repair kit installation through an Isuzu dealer.
- Ask for the repair kit that secures the driveshaft so it does not detach from the rear universal joint.
- Bring the recall notice if Crysteel mailed one. If not, reference recall number 17V702 when you call.
- Drive only as needed until the repair is complete, and stop in a safe place if the vehicle loses propulsion.
What happens at the repair
At the dealer, a Crysteel technician installs the repair kit for the driveshaft connection at the rear universal joint. The repair is available, and parts and labor are free under recall 17V702. The work is meant to secure the driveshaft so it does not detach from the rear universal joint. If your 2017 Dump Body is included, schedule the recall service with the dealer and confirm that the repair kit is ready before the appointment.
Timeline
| November 3, 2017 | Dealer notification began |
|---|---|
| November 3, 2017 | Dealer notification ended |
| November 3, 2017 | Interim owner notification (was planned for this date) |
| November 6, 2017 | NHTSA published the recall |
| December 6, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V702?
Recall 17V702 covers 9 2017 Crysteel Dump Body vehicles built on Isuzu NRR-Series chassis. The driveshaft can detach from the rear universal joint, causing loss of propulsion and increasing crash risk. Crysteel will arrange a free repair kit installation.
What should I do if my 2017 Crysteel Dump Body is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V702. If it is, contact Crysteel customer service at 1-800-533-0494 and ask how to arrange the repair kit installation. Reference recall number 17V702 when you call.
Is the recall repair free?
Yes. Federal recall law requires the defect repair at no cost, and Crysteel's remedy states that the repair kit installation is free of charge. Keep the recall number handy when you contact Crysteel or the servicing dealer.
What is the safety risk?
The safety risk is loss of propulsion while driving. If the driveshaft detaches from the rear universal joint, the vehicle loses drive power, increasing crash risk. Once your VIN is confirmed, arrange the free repair kit installation before putting the truck back into regular service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V702000 |
|---|---|
| Crysteel customer service | 1-800-533-0494 |
| NHTSA recall # | 17V702 |
| NHTSA recall # (full) | 17V702000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →