Recall 17V701 affects 2,367 2018 Subaru Crosstrek vehicles with floor mats that can shift into pedals. Free repair at any franchised Subaru dealer.
Subaru is recalling 2,367 2018 Crosstrek vehicles because an incorrect floor mat retention bracket can let the floor mat shift and interfere with the accelerator or brake pedal. If your VIN is included, Subaru dealers will install the correct bracket free of charge to keep the mat secured away from the pedals.
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What's wrong?
The driver-side floor mat retention bracket on the 2018 Subaru Crosstrek is the small anchor that holds the floor mat in place. Its job is simple: keep the mat fixed to the vehicle body so it stays clear of the accelerator pedal and brake pedal while you drive.
On affected Crosstreks, Subaru installed a bracket meant for other Subaru models. That bracket does not hold the Crosstrek floor mat with enough force. If the bracket detaches from the body, the mat can slide out of position and get in the driver's footwell, where it can interfere with pressing or releasing the accelerator or brake pedal.
There is no warning sign before failure. The first sign can be a floor mat that feels loose, shifts under your feet, or sits closer to the pedals than it should.
Who's affected?
Both listed components apply to the same Crosstrek owner group.
| 2018 Subaru Crosstrek | brake system |
|---|---|
| 2018 Subaru Crosstrek | Accelerator pedal |
| Units affected | 2,367 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific crossover.
What's the safety risk?
A floor mat that shifts out of position can interfere with accelerator or brake pedal operation and increase the risk of a crash. There is no warning sign before interference, so confirm the mat is secured and schedule the inspection promptly if your VIN is included. Repair is free at any franchised Subaru dealer.
What should I do?
- Check your VIN to confirm your 2018 Subaru Crosstrek is included in this recall.
- Contact a franchised Subaru dealer to schedule the free floor mat retention bracket inspection and, if needed, replacement that keeps the mat from interfering with the accelerator or brake pedal.
- Reference recall number 17V701 and Subaru recall WTR-77 when you call.
- Bring the recall notice if Subaru sent one, or give the dealer the recall numbers at check-in.
- Watch for floor mat movement near the pedals until the dealer inspection is complete.
What happens at the repair
At the dealer, a Subaru technician inspects the floor mat retention bracket and replaces the bracket if needed. The repair is available now, and parts and labor are free under recall 17V701. The bracket holds the floor mat in place so it cannot slide into the accelerator or brake pedal area. Subaru has a general reimbursement plan on file for owners who already paid for a related repair before receiving the recall repair. Bring repair invoices and proof of payment to the service desk, or contact Subaru customer service to ask how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 1, 2017 | Dealer notification began |
|---|---|
| November 7, 2017 | NHTSA published the recall |
| November 14, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V701?
Recall 17V701 covers 2,367 2018 Subaru Crosstrek vehicles with an incorrect floor mat retention bracket. The mat can move out of position and interfere with accelerator or brake pedal operation, increasing crash risk. Subaru dealers inspect the bracket and replace it if needed for free.
What should I do if my 2018 Subaru Crosstrek is on this recall?
Check your VIN to confirm your specific Crosstrek is included in recall 17V701. If it is, contact a franchised Subaru dealer and ask for the floor mat retention bracket inspection under recall WTR-77. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Subaru's remedy says dealers will inspect the floor mat retention bracket and replace it if needed free of charge.
What is the safety risk?
The risk is pedal interference. If the floor mat shifts out of position, it can interfere with accelerator or brake pedal operation and increase crash risk. Until the repair is complete, make sure the floor mat is secured and call a Subaru dealer if it will not stay in place.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V701000 |
|---|---|
| Subaru customer service | 1-800-782-2783 |
| NHTSA recall # | 17V701 |
| NHTSA recall # (full) | 17V701000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →