Recall 17V601 affects 11,288 2015-2017 Ram Promaster City vehicles for an incorrect tire placard. Repair is free at any franchised Ram dealer.
Ram is recalling 11,288 2015-2017 Promaster City vans because the tire placard lists incorrect capacity, occupant, tire pressure, or spare tire information. If the placard leads an owner to overload the van or use the wrong tire pressure, handling can be affected and crash risk increases; Ram dealers will install corrected labels free of charge.
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What's wrong?
The tire and loading placard on a 2015-2017 Ram Promaster City is the label that tells the owner how much weight the van is rated to carry, how many occupants the rating assumes, the correct tire pressure, and the spare tire size. It gives the basic loading and tire information a driver or service desk uses before carrying cargo, setting tire pressure, or replacing a tire.
On affected vans, that label was printed with incorrect information. The listed vehicle capacity weight, occupant count, tire pressure, or spare tire entry can be wrong, including a "None" spare tire designation even when the van has a full size spare. The issue came from manufacturing software that calculated or printed the placard information incorrectly, so the label does not match the vehicle's actual configuration.
There is no warning sign before failure. The van does not make a noise or show a dashboard alert because the problem is the printed label, not a part wearing out or breaking.
Who's affected?
Spans the 2015, 2016, and 2017 model years, all tied to the same vehicle label issue.
| 2015 Ram Promaster City | vehicle label (placard or certification) |
|---|---|
| 2016 Ram Promaster City | vehicle label (placard or certification) |
| 2017 Ram Promaster City | vehicle label (placard or certification) |
| Units affected | 11,288 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An incorrect tire placard can lead an owner to overload the vehicle or inflate the tires to the wrong pressure. That affects handling and increases the risk of a crash. Until the placard is replaced, avoid loading the van near its limits and ask the dealer to confirm the correct tire pressure for your VIN. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2015-2017 Ram Promaster City is included in this recall.
- Contact a franchised Ram dealer to schedule the free corrected tire-placard replacement that fixes the weight, occupant, tire-pressure, and spare-tire information.
- Bring the recall notice if you have it. If not, reference recall number 17V601 when you call.
- Avoid loading the van near its posted capacity until the corrected placard is installed.
- Call Ram customer service at 1-800-853-1403 with questions about the recall or dealer scheduling.
What happens at the repair
At the dealer, a Ram technician removes the incorrect tire placard and installs a corrected placard with the right capacity, occupant, tire pressure, and spare tire information. The placard replacement and labor are free under recall 17V601. If you already paid for a related placard correction before the recall notice, Ram's reimbursement plan asks owners to send the original receipt or other adequate proof of payment to the company for expense confirmation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 26, 2017 | NHTSA published the recall |
|---|---|
| November 15, 2017 | Dealer notification began |
| November 15, 2017 | Dealer notification ended |
| November 15, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 15, 2017 | Interim owner notification (was planned for this date) |
| November 17, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V601?
Recall 17V601 covers 11,288 2015-2017 Ram Promaster City vans with incorrect tire placards. The label can list the wrong vehicle capacity weight, occupant count, tire pressure, or spare-tire information. Ram dealers will install a corrected tire placard for free.
What should I do if my 2015-2017 Ram Promaster City is on this recall?
Check your VIN to confirm your specific van is included in recall 17V601. If it is, contact a franchised Ram dealer and ask for the corrected tire placard replacement. Reference recall number 17V601 or Ram recall T62 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. A franchised Ram dealer will replace the incorrect tire placard with a corrected one for free, including parts and labor.
What is the safety risk from the wrong tire placard?
The wrong placard information can lead the driver to exceed the van's weight capacity or inflate the tires to the wrong pressure. Either condition affects vehicle handling and increases crash risk. The fix is a corrected tire placard installed by a Ram dealer.
What if I bought my Ram Promaster City used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN, then call a franchised Ram dealer with recall number 17V601 or Ram recall T62 if your van is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V601000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 17V601 |
| NHTSA recall # (full) | 17V601000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →