Recall 17V592 affects 109 2016 Mercedes-Benz Sprinter 3500 and Sprinter 2500 vehicles missing a driveshaft catch strap. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 109 2016 Sprinter 3500 and Sprinter 2500 vans because they were built without a driveshaft catch strap. A loose driveshaft can strike and puncture the gas tank, which can leak fuel and raise fire risk; Mercedes-Benz dealers will add the catch strap free of charge.
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What's wrong?
The driveshaft on a 2016 Mercedes-Benz Sprinter 3500 or Sprinter 2500 carries engine power back through the driveline so the van can move. The front driveshaft catch strap is a restraint near the propeller shaft, which is another name for the driveshaft. Its job is to limit where the shaft can go if it becomes loose.
On affected vans, that catch strap was not installed during production. The problem came from an incorrect production instruction at the Argentinian plant, so the front part of the propeller shaft was left without the intended restraint. If the driveshaft loosens, the missing strap allows it to move farther than designed and strike the fuel tank.
There is no warning sign before failure. An owner should not expect a dash light, noise, vibration, or other clear signal tied to this missing strap before the driveshaft moves out of position.
Who's affected?
Both Sprinter 3500 and Sprinter 2500 vans are tied to the same driveline component.
| 2016 Mercedes-Benz Sprinter 3500 | driveline |
|---|---|
| 2016 Mercedes-Benz Sprinter 2500 | driveline |
| Units affected | 109 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific van.
What's the safety risk?
If the driveshaft comes loose, it can hit and puncture the gas tank. That can cause a fuel leak and raise the risk of a fire. There is no warning sign before failure, so schedule the recall repair soon and limit unnecessary driving until it is complete. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2016 Mercedes-Benz Sprinter 3500 or Sprinter 2500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free driveshaft catch strap installation that keeps a loose driveshaft from striking the fuel tank.
- Bring the recall notice if Mercedes-Benz has mailed one. If not, reference recall number 17V592 when you call.
- Ask Mercedes-Benz customer service at 1-877-762-8267 or the dealer about safe transport if you see a fuel leak before the appointment.
What happens at the repair
At the dealer, a Mercedes-Benz technician installs the missing catch strap for the driveshaft so a loose driveshaft is held away from the fuel tank. The recall repair is free, with parts and labor covered. Repairs already paid out of pocket are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| September 22, 2017 | NHTSA published the recall |
|---|---|
| December 21, 2017 | Owner notification mailed |
| December 21, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 21, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V592?
Recall 17V592 covers 109 2016 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vans built without a driveshaft catch strap. If the driveshaft comes loose, it can strike and puncture the fuel tank, causing a fuel leak and increasing fire risk. Mercedes-Benz dealers install the missing catch strap for free.
What should I do if my 2016 Mercedes-Benz Sprinter 2500 or Sprinter 3500 is on this recall?
Check your VIN to confirm your specific van is included in recall 17V592. If it is, contact a franchised Mercedes-Benz dealer to schedule installation of the missing driveshaft catch strap. Reference recall number 17V592 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Mercedes-Benz dealers install the missing driveshaft catch strap free of charge, including parts and labor.
What is the safety risk?
The safety risk is a fuel leak and fire. Without the driveshaft catch strap, a loose driveshaft can strike and puncture the fuel tank. Confirm your VIN, then have a Mercedes-Benz dealer complete the free catch-strap installation.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V592000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 17V592 |
| NHTSA recall # (full) | 17V592000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →