Recall 17V585 covers 707 2017-2018 Glaval Bus transit buses with cracking seat washers. Repair is free at any franchised Glaval Bus dealer.
Glaval Bus is recalling 707 2017-2018 Apollo, Commute, and Concorde Ii transit buses because washers used in the seat mounts can crack and dislodge. A loose seat base increases the risk of injury in a sudden stop or crash; Glaval Bus dealers will complete the recall repair free of charge.
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What's wrong?
The affected 2017-2018 Glaval Bus transit buses use seat mounting washers under the legs of the passenger seats. A washer is a small metal spacer that sits under a fastener and spreads the clamping force, so the seat stays tight against its mounting point during normal service.
On these buses, a batch of washers became too hard and brittle during heat treatment by the hardware supplier. Instead of holding its shape under the seat fastener, the washer can crack and fall out. Once that happens, the seat is not held as securely as designed.
An operator can see the warning sign during a visual check. Look under the leg of the bus seat for a cracked washer or a missing washer where the seat is mounted.
Who's affected?
The scope spans 9 Glaval Bus model lines across the 2017 and 2018 model years, all tied to the seat assembly.
| 2018 Glaval Bus Concorde Ii | seat assembly |
|---|---|
| 2018 Glaval Bus Apollo | seat assembly |
| 2018 Glaval Commute | seat assembly |
| 2018 Glaval Bus Titan Ii Low Floor | seat assembly |
| 2017 Glaval Bus Titan Ii Low Floor | seat assembly |
| 2017 Glaval Bus Legacy | seat assembly |
| 2018 Glaval Bus Legacy | seat assembly |
| 2017 Glaval Bus Entourage | seat assembly |
| 2018 Glaval Bus Entourage | seat assembly |
| 2017 Glaval Bus Concorde Ii | seat assembly |
| 2017 Glaval Bus Apollo | seat assembly |
| 2017 Glaval Bus Universal | seat assembly |
| 2018 Glaval Bus Primetime | seat assembly |
| 2017 Glaval Bus Primetime | seat assembly |
| 2018 Glaval Bus Titan Ii | seat assembly |
| 2018 Glaval Bus Universal | seat assembly |
| 2017 Glaval Bus Titan Ii | seat assembly |
| 2017 Glaval Commute | seat assembly |
| Units affected | 707 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loose bus seat at the base increases injury risk during a sudden stop or crash. If the washer under a seat leg is cracked or missing, treat that seat as a safety concern and schedule the recall repair soon. Repair is free at any franchised Glaval Bus dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Glaval Bus Apollo, Commute, Concorde Ii, Entourage, Legacy, Primetime, Titan Ii, Titan Ii Low Floor, or Universal transit bus is included in this recall.
- Contact a franchised Glaval Bus dealer to schedule the free washer replacement that re-secures the seat mounts.
- Bring the recall notice if you have it, and reference recall number 17V585 when you call.
- Avoid carrying passengers in any loose seat until the repair is complete.
What happens at the repair
At the dealer, a Glaval Bus technician replaces the defective washers used in the seat mounting hardware. The recall repair is available now, and parts and labor are covered. The goal is to secure the seats with washers that do not crack or dislodge. If you already paid out of pocket for a washer or seat mounting repair tied to this recall, Glaval Bus has a reimbursement plan on file. Bring repair receipts or other documentation and ask the service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 21, 2017 | NHTSA published the recall |
|---|---|
| November 9, 2017 | Owner notification mailed |
| November 17, 2017 | Dealer notification began |
| November 17, 2017 | Dealer notification ended |
| November 17, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V585?
Recall 17V585 covers 707 2017-2018 Glaval Bus Apollo, Commute, Concorde Ii, Entourage, Legacy, Primetime, Titan Ii, Titan Ii Low Floor, and Universal transit buses. The seat washers can crack and dislodge, leaving seats loose at the base. Dealers will replace the defective washers for free.
What should I do if my 2017-2018 Glaval Bus is on this recall?
Check your VIN to confirm your specific bus is included in recall 17V585. If it is, contact a franchised Glaval Bus dealer to schedule the washer replacement. Reference recall number 17V585 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Glaval Bus dealers will replace the defective seat washers free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
A loose seat base increases the risk of injury during a sudden stop or crash. The defect involves seat-mounting washers that can crack and dislodge, so the dealer repair focuses on replacing those washers and securing the affected seats.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V585000 |
|---|---|
| Glaval Bus customer service | 1-574-343-5167 |
| NHTSA recall # | 17V585 |
| NHTSA recall # (full) | 17V585000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →