Recall 17V568 affects 33 2017-2018 Volvo Bus 9700 buses for nonresponsive accelerator pedals. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 33 2017-2018 9700 transit buses because the bus can fail to accelerate when the accelerator pedal is pressed. A bus that does not accelerate when commanded has a higher crash risk, and Volvo Bus dealers will complete the recall repair free of charge.
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What's wrong?
The accelerator pedal on a 2017-2018 Volvo Bus 9700 transit bus is the driver's request for power. When the pedal is pressed, it sends the engine and transmission controls the command to move the bus and regulate speed. The system depends on that pedal signal being recognized every time the driver asks for acceleration.
On the recalled buses, Volvo Bus identified an accelerator pedal issue tied to Volvo part number 22760012, along with the vehicle build range and transmission type. The defect is that the bus does not react when the pedal is pushed. Volvo Bus reported the root cause as unknown, so the recall repair replaces the pedal with a different pedal rather than adjusting the existing one.
The warning sign is the same behavior the recall describes: the accelerator pedal does not respond when pressed. If that happens, the driver has asked the bus to accelerate, but the bus does not react to that input.
Who's affected?
Production dates run from March 29, 2017 through June 20, 2017 across the 2017 and 2018 model years.
| 2017 Volvo Bus 9700 | Accelerator pedal |
|---|---|
| 2018 Volvo Bus 9700 | Accelerator pedal |
| Units affected | 33 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the accelerator pedal does not respond when pressed, the vehicle can fail to accelerate when commanded, increasing crash risk. Treat pedal nonresponse as a reason to pull over safely and call the dealer, then schedule the recall repair. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free accelerator-pedal replacement that fixes the no-acceleration condition.
- Bring the recall notice if Volvo Bus mailed one. If not, reference recall number 17V568 and Volvo Bus recall SR17-82 when you call.
- Use extra caution if the bus has to be moved before repair, and take it out of passenger service if the accelerator does not respond.
What happens at the repair
At the dealer, a Volvo Bus technician replaces the accelerator pedals on affected 2017-2018 9700 buses. The replacement parts and labor are free under the recall. Volvo Bus uses its standard reimbursement plan for documented accelerator pedal repairs paid before the recall notice. If you already paid for a related repair, bring the repair order, payment record, and any other paperwork to the service desk so the claim can be reviewed under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 14, 2017 | NHTSA published the recall |
|---|---|
| September 29, 2017 | Dealer notification ended |
| September 29, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 29, 2017 | Interim owner notification (was planned for this date) |
| October 3, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V568?
Recall 17V568 covers 33 2017-2018 Volvo Bus 9700 transit buses with accelerator pedals that can fail to respond when pressed. If the bus does not accelerate when commanded, crash risk increases. Volvo Bus dealers will replace the accelerator pedals for free.
What should I do if my 2017-2018 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific bus is included in recall 17V568. If it is, contact a franchised Volvo Bus dealer to schedule the accelerator pedal replacement. Reference recall number 17V568 when you call. The recall repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Volvo Bus dealers will replace the accelerator pedals free of charge, and Volvo Bus lists customer service at 1-866-870-2046 for recall SR17-82.
What is the safety risk?
The safety risk is loss of acceleration when the driver presses the pedal. If the bus does not accelerate when commanded, it increases crash risk, especially when pulling into traffic, crossing lanes, or moving through an intersection. The dealer repair replaces the accelerator pedals.
When did the Volvo Bus 9700 recall repair start?
The recall repair began on October 3, 2017. Since the remedy is available, an included 2017-2018 Volvo Bus 9700 is eligible for the free accelerator pedal replacement at a franchised Volvo Bus dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V568000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 17V568 |
| NHTSA recall # (full) | 17V568000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →