Recall 17V566 covers 4 2016-2017 Aev Traumahawk ambulances with door striker bolts that fail under load. Repair is free at any franchised Aev dealer.
Aev is recalling 4 2016-2017 Traumahawk type III ambulances because door striker bolts can fail under load. In a crash, a failed striker bolt can let the door open and increase injury risk; Aev dealers will complete the recall repair free of charge.
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What's wrong?
The door striker bolt on a 2016-2017 Aev Traumahawk ambulance is the fixed metal pin that the door latch grabs when the door closes. It helps keep the ambulance body door shut while the vehicle moves, especially when the door is pulled, pushed, or loaded by movement of the body.
On affected ambulances, the supplier provided striker pins or bolts with a manufacturing defect. The defective bolt does not meet the required strength for door locks and door-retention parts. Under load, the bolt can fail, which leaves the latch without the fixed point it needs to hold the door closed as designed.
There is no warning sign before failure. The bolt can look normal until it is stressed, so an owner or ambulance operator should not rely on door feel, sound, or a dashboard message to catch this defect.
Who's affected?
Covers the 2016 and 2017 Traumahawk, with the same body-structure door hinge issue listed for both model years.
| 2017 Aev Traumahawk | body structure |
|---|---|
| 2016 Aev Traumahawk | body structure |
| Units affected | 4 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Failed door striker bolts leave the door less secure during a crash and increase injury risk if the door opens. There is no warning sign before failure. Confirm the VIN and schedule the repair soon. Repair is free at any franchised Aev dealer.
What should I do?
- Check your VIN to confirm your 2016-2017 Aev Traumahawk is included in this recall.
- Contact a franchised Aev dealer to schedule the free door-striker-bolt replacement that addresses bolts that fail under load and let a door open in a crash.
- Bring the recall notice if Aev mailed one. If not, reference recall number 17V566 when you call.
- Limit use until the repair is complete, since the affected door striker bolts are part of the door retention system.
What happens at the repair
At the dealer, an Aev technician replaces the door striker bolts covered by recall 17V566. The replacement parts and labor are free under the recall. The repair addresses striker bolts that can fail under load on the ambulance doors. If you already paid out of pocket for this striker bolt repair, TriMark provides direct reimbursement after the verification card is completed. Bring that verification card and any repair paperwork to the service desk so the claim can be routed correctly.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 13, 2017 | NHTSA published the recall |
|---|---|
| September 15, 2017 | Owner notification mailed |
| September 29, 2017 | Dealer notification began |
| September 29, 2017 | Interim owner notification (was planned for this date) |
| October 31, 2017 | Dealer notification ended |
Frequently asked questions
What is recall 17V566?
Recall 17V566 covers 4 2016-2017 Aev Traumahawk type III ambulances with door striker bolts that can fail under load. If the bolts fail during a crash, the door can open and raise injury risk. Aev dealers replace the striker bolts for free.
What should I do if my 2016-2017 Aev Traumahawk is on this recall?
Check your VIN to confirm your specific ambulance is included in recall 17V566. If it is, contact a franchised Aev dealer or Aev customer service at 1-800-374-9749 to schedule striker-bolt replacement. Reference recall number 17V566 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Aev dealers will replace the door striker bolts free of charge. Parts and labor are covered for included vehicles.
Is it safe to drive a 2016-2017 Aev Traumahawk with this recall?
The recall does not include a do-not-drive order. The safety concern is crash-related: if the door striker bolts fail under load, a door can open in a crash and raise injury risk. Confirm your VIN, then schedule the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V566000 |
|---|---|
| Aev customer service | 1-800-374-9749 |
| NHTSA recall # | 17V566 |
| NHTSA recall # (full) | 17V566000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →