Recall 17V560 covers 143 2011-2017 Altec Aerial Device vehicles for jib masts that can bend under load. Repair is free at any franchised Altec dealer.
Altec is recalling 143 2011-2017 Aerial Device vehicles because the jib mast can bend under load. If the mast bends and fails, people nearby face a higher injury risk, and Altec dealers will complete the recall repair free of charge.
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What's wrong?
The jib mast on the 2011-2017 Altec Aerial Device is the aluminum support structure for the jib, the arm used with the aerial equipment to handle a rated load. In normal use, that mast has to keep its shape while the jib is loaded, raised, and moved. The structure depends on the aluminum keeping the strength it had when built.
On affected Altec Aerial Devices, the supplier ran aluminum jib masts through a bake-off furnace meant for steel parts. That extra heat aged the aluminum and reduced its strength. A weakened mast can bend under load instead of holding straight, which means the jib is no longer carrying weight the way it was designed to carry it.
The warning sign is partial bending of the jib mast while it is under load. If the mast starts to bend, stop using the jib and keep the equipment out of service until Altec completes the repair.
Who's affected?
Spans seven model years of the Aerial Device, all under the same Equipment component.
| 2014 Altec Aerial Device | Equipment |
|---|---|
| 2016 Altec Aerial Device | Equipment |
| 2012 Altec Aerial Device | Equipment |
| 2015 Altec Aerial Device | Equipment |
| 2017 Altec Aerial Device | Equipment |
| 2013 Altec Aerial Device | Equipment |
| 2011 Altec Aerial Device | Equipment |
| Units affected | 143 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A bending jib mast can fail under load and injure people nearby. If the jib mast shows partial bending under load, stop using the aerial device and arrange service before more lift work. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2011-2017 Altec Aerial Device is included in this recall.
- Contact Altec customer service at 1-205-991-7733 to schedule the free jib-mast inspection and replacement if the mast fails the test.
- Bring the recall notice if Altec mailed one. If not, reference recall number 17V560 when you call.
- Keep people clear of the jib and avoid lifting loads until Altec completes the inspection and any needed replacement.
What happens at the repair
At the dealer, an Altec technician tests the jib mast and replaces it if it fails the test. The inspection and any required replacement are free under the recall. Altec has a general reimbursement plan on file, so owners who already paid for the same jib mast repair can ask Altec customer service how to submit documented expenses. Bring prior repair paperwork to the service desk so the claim can be matched to recall 17V560.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 11, 2017 | NHTSA published the recall |
|---|---|
| October 13, 2017 | Owner notification mailed |
| October 25, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 25, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V560?
Recall 17V560 covers 143 2011-2017 Altec Aerial Device vehicles with LS63 aerial devices. The jib mast on these vehicles can bend under load and fail, increasing injury risk to people nearby. Altec will test the jib mast and replace any mast that fails, free of charge.
What should I do if my 2011-2017 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V560. If it is, contact Altec customer service at 1-205-991-7733 or a franchised Altec service location to arrange the jib mast test. Reference recall 17V560 and Altec recall number CSN 664 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Altec's remedy states that the jib mast test and any needed replacement are free of charge.
What is the safety risk?
The safety risk is injury to people near the aerial device if the jib mast bends and fails under load. Until your vehicle is checked, keep operators and nearby workers aware of the recall and arrange the free Altec inspection and repair.
When did Altec start this recall?
Altec began this recall on October 13, 2017. If you never received a notice, especially after buying the vehicle used or changing fleet records, check your VIN and reference recall 17V560 when contacting Altec.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V560000 |
|---|---|
| Altec customer service | 1-205-991-7733 |
| NHTSA recall # | 17V560 |
| NHTSA recall # (full) | 17V560000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →