Recall 17V557 affects 41 2015 Eldorado Axess buses for loose front suspension link rod clamps. Repair is free at any franchised Eldorado dealer.
Eldorado is recalling 41 2015 Axess transit buses because the front suspension link rod clamps were not properly torqued and the link rod can loosen. A loose link rod can reduce steering ability and raise crash risk, and Eldorado dealers will complete the recall repair free of charge.
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What's wrong?
The front suspension link rod on the 2015 Eldorado Axess is part of the hardware that helps hold the front suspension in the correct position as the bus moves over road surfaces. The clamps on that rod are supposed to stay tight so the rod keeps its position under normal steering, braking, and bump loads.
On affected buses, the clamps on the front suspension link rod were not tightened to the correct torque during manufacturing. A clamp that starts out loose can let the link rod shift or loosen further in service. The recall repair focuses on inspecting the clamp, checking the torque, and replacing bolts if the inspection shows they are needed.
An owner or operator can hear rattling when the bus goes over bumps. During the specified 6000-mile maintenance, a technician can also find loose fittings before the rod loosens further.
Who's affected?
| 2015 Eldorado Axess | front suspension |
|---|---|
| Units affected | 41 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loose link rod can reduce steering response and increase the risk of a crash. Rattling over bumps or loose fittings found during maintenance are warning signs to take seriously. Drive cautiously, avoid ignoring new steering or suspension noise, and schedule the inspection soon. Repair is free at any franchised Eldorado dealer.
What should I do?
- Check your VIN to confirm your 2015 Eldorado Axess is included in this recall.
- Contact a franchised Eldorado dealer to schedule the free front-suspension clamp inspection and bolt service that secures the link rod.
- Bring the recall notice if Eldorado mailed one. If not, reference recall number 17V557 when you call.
- Drive cautiously until the repair is complete. Report loose steering or handling changes to the dealer before putting the bus back in service.
What happens at the repair
At the dealer, an Eldorado technician inspects the front suspension link rod clamps for proper torque. If a clamp needs service, the technician installs new bolts as needed and secures the hardware covered by the recall. The inspection and any required bolt replacement are free. Eldorado has a general reimbursement plan on file for eligible documented expenses if you already paid for the same repair before the recall work was performed. Bring prior repair paperwork to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 7, 2017 | NHTSA published the recall |
|---|---|
| November 1, 2017 | Dealer notification began |
| November 1, 2017 | Interim owner notification (was planned for this date) |
| November 3, 2017 | Dealer notification ended |
| November 7, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V557?
Recall 17V557 covers 41 2015 Eldorado Axess transit buses with front suspension link rod clamps that were not torqued correctly. A loose link rod can reduce steering ability and increase crash risk. Eldorado dealers will inspect the clamp torque and install new bolts as needed for free.
What should I do if my 2015 Eldorado Axess is on this recall?
Check your VIN to confirm your specific bus is included in recall 17V557. If it is, contact a franchised Eldorado dealer to schedule the front suspension clamp inspection. Reference recall 17V557 when you call. The inspection and any needed bolt replacement are free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Eldorado's remedy says dealers will inspect the front suspension clamp torque and install new bolts as needed free of charge.
What is the safety risk?
The safety risk is reduced steering ability. The front suspension link rod clamps can loosen if they were not torqued correctly, and a loose link rod can make the bus harder to steer. That increases crash risk until the dealer completes the inspection and any needed bolt replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V557000 |
|---|---|
| Eldorado customer service | 1-909-591-9557 |
| NHTSA recall # | 17V557 |
| NHTSA recall # (full) | 17V557000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →