Recall 17V493 affects 99 2018 Hino NV8J, NJ8J, and NE8J trucks for loose door hinge bolts. Repair is free at any franchised Hino dealer.
Hino is recalling 99 2018 NV8J, NJ8J, and NE8J vehicles because door hinge bolts were not tightened enough, which can let a door operate improperly or open while driving. The condition increases the risk of a crash or injury, and Hino dealers will tighten the door hinge bolts free of charge.
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What's wrong?
The door hinge bolts on the 2018 Hino NV8J, NJ8J, and NE8J hold each cab door to its hinge and keep the door aligned with the cab opening. A properly tightened hinge lets the door swing, latch, and stay seated against the body while the truck is moving. The door latch does its job only when the door and hinge stay in the right position.
On affected trucks, the door gap was adjusted with a positioning wedge in place. The hinge bolts were tightened before that wedge was removed, so bolt tension dropped after the wedge came out. That left the upper hinge bolts under-tightened, which allows the door to shift on the hinge instead of staying clamped in place. If the door moves far enough, it can open while driving.
Owners can notice the door sagging or sitting out of line with the cab opening. The door can also feel hard to close because the loose hinge bolt condition changes the door position.
Who's affected?
The scope groups NV8J, NJ8J, and NE8J trucks under the same body structure component.
| 2018 Hino NV8J | body structure |
|---|---|
| 2018 Hino NJ8J | body structure |
| 2018 Hino NE8J | body structure |
| Units affected | 99 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Loose door hinges can make a door operate improperly and open while the vehicle is in use, increasing crash or injury risk. A sagging door or a door that is hard to close is a warning sign. Schedule the repair soon and limit use of that door until it is inspected. Repair is free at any franchised Hino dealer.
What should I do?
- Check your VIN to confirm your 2018 Hino NV8J, NJ8J, or NE8J is included in this recall.
- Contact your nearest franchised Hino dealer to schedule the free door-hinge-bolt tightening that addresses the loose hinge bolts and door-opening risk.
- Bring the recall notice if Hino mailed one. If not, reference recall number 17V493 when you call.
- Drive cautiously until the repair is complete, and make sure each door is fully latched before each trip.
What happens at the repair
At the dealer, a Hino technician checks the door hinge bolts and tightens any bolts that are not at the required torque. The recall repair is free, and parts and labor are covered. If you already paid for a related door hinge repair before the recall notice, Hino's standard reimbursement plan covers documented expenses. Bring your repair paperwork to the service desk, or contact Hino customer service if the dealer asks you to start the claim with Hino.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 7, 2017 | NHTSA published the recall |
|---|---|
| October 9, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V493?
Recall 17V493 covers 99 2018 Hino NV8J, NJ8J, and NE8J vehicles with door hinge bolts that were not tightened enough. The loose hinges can let a door operate improperly and open while driving, increasing crash or injury risk. Hino dealers will tighten the bolts for free.
What should I do if my 2018 Hino NV8J, NJ8J, or NE8J is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V493. If it is, contact a franchised Hino dealer and ask for the door hinge bolt inspection and tightening. Reference recall number 17V493 and Hino recall number M0300 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Hino dealers will tighten the door hinge bolts as needed free of charge. Parts and labor are covered for vehicles included in recall 17V493.
What is the safety risk?
The safety risk is that loose door hinges can make the door operate improperly and open while the vehicle is moving. That increases the risk of a crash or injury. If your VIN is included, arrange the free dealer repair before continuing normal use.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V493000 |
|---|---|
| Hino customer service | 1-248-699-9300 |
| NHTSA recall # | 17V493 |
| NHTSA recall # (full) | 17V493000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →