Recall 17V375 affects 100 2017 Chrysler Pacifica Plug-In Hybrid vehicles with incorrect tire placards. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 100 2017 Pacifica Plug-In Hybrid vehicles because the tire placard lists the wrong seating capacity and combined weight limit. The incorrect label can confuse owners about how much weight the vehicle is rated to carry, which can lead to overloading and increase crash risk; Chrysler dealers will correct the label free of charge.
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What's wrong?
The tire placard on the 2017 Chrysler Pacifica Plug-In Hybrid is the label that tells an owner the seating capacity and combined occupant and cargo weight for that specific van. It is part of the information used when loading passengers, luggage, and other cargo, so the numbers need to match the vehicle as built.
On these Pacifica Plug-In Hybrid vehicles, the placard was printed with the wrong capacity. It lists seating for 6 occupants and a combined weight of 950 lbs., when the correct information is 7 occupants and 1,100 lbs. The problem is not a broken tire or wheel part; it is incorrect loading information on the label.
There is no warning sign before failure. The issue is visible only by checking the placard, because the vehicle does not give a light, sound, or driving symptom when the label is wrong.
Who's affected?
| 2017 Chrysler Pacifica Plug-In Hybrid | vehicle label (placard or certification) |
|---|---|
| Units affected | 100 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2017 Chrysler Pacifica Plug-In Hybrid minivan is on the list. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
An incorrect tire placard can give the wrong loading information. If the vehicle is loaded beyond its rated limit, handling and braking can be affected, increasing the risk of a crash. Check the VIN and schedule the label replacement with a Chrysler dealer. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2017 Chrysler Pacifica Plug-In Hybrid is included in this recall.
- Contact your nearest franchised Chrysler dealer to schedule the free tire-placard replacement that corrects the seating and weight-capacity label.
- Bring the recall notice if Chrysler mailed one. If not, reference recall number 17V375 and Chrysler recall T37 when you call.
- Follow the corrected tire placard after the dealer replaces it, and avoid overloading the vehicle before the repair.
What happens at the repair
At the dealer, a Chrysler technician replaces the tire placard label on the 2017 Pacifica Plug-In Hybrid with the corrected seating capacity and combined weight information. The recall repair is free, with parts and labor covered. If you already paid for a related placard repair before the owner letter, Chrysler asks customers to send the original receipt or other adequate proof of payment so the expense can be confirmed under its reimbursement practice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 13, 2017 | NHTSA published the recall |
|---|---|
| July 6, 2017 | Owner notification mailed |
| July 28, 2017 | Dealer notification began |
| July 28, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V375?
Recall 17V375 covers 100 2017 Chrysler Pacifica Plug-In Hybrid vehicles with an incorrect tire placard. The label lists seating capacity as 6 occupants instead of 7 and combined weight as 950 lbs instead of 1,100 lbs, which can lead to overloading and increased crash risk.
What should I do if my 2017 Chrysler Pacifica Plug-In Hybrid is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V375. If it is, contact a franchised Chrysler dealer to schedule the tire placard label replacement. Reference recall T37 or campaign 17V375 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Chrysler dealers will replace the tire placard label free of charge. Chrysler began the recall on July 6, 2017.
What is the safety risk in recall 17V375?
The safety risk is vehicle overloading from the incorrect tire label. NHTSA campaign 17V375 says the placard can confuse owners about seating capacity and combined occupant weight, increasing the risk of a crash. The dealer fix is a corrected label.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V375000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 17V375 |
| NHTSA recall # (full) | 17V375000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →