Recall 17V371 affects 1,375 2017 Chrysler Pacifica Plug-In Hybrid vehicles for inverter diode failure. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 1,375 2017 Pacifica Plug-In Hybrid vehicles because diodes in the Power Inverter Module can fail from overvoltage. If the module fails, the vehicle loses the ability to move under its own power, increasing crash risk; Chrysler dealers will complete the free repair.
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What's wrong?
The 2017 Chrysler Pacifica Plug-In Hybrid uses a Power Inverter Module, often called the PIM, as part of its hybrid drive system. The module manages high-voltage electricity so the electric drive motor receives usable power. Inside that module, diodes act like one-way electrical gates, keeping current flowing in the intended direction.
On affected Pacifica Plug-In Hybrid vehicles, the diodes in the PIM are vulnerable to an overvoltage condition. When that happens, the diodes fail and the module no longer controls power to the drive system as designed. The result is direct: the vehicle will not move under its own power.
There is no warning sign before failure. Chrysler reported no owner-visible symptom before the PIM stops working, so a Pacifica Plug-In Hybrid that drove normally on the last trip can fail the next time it is asked to move.
Who's affected?
| 2017 Chrysler Pacifica Plug-In Hybrid | Inverter |
|---|---|
| Units affected | 1,375 |
| Field incidents | NHTSA has logged 11 field incidents to date. |
Not every 2017 Chrysler Pacifica Plug-In Hybrid minivan is on the list. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
A sudden loss of drive power can leave the Pacifica Plug-In Hybrid unable to move and increase the risk of a crash, especially in traffic. There is no warning sign before the vehicle loses drive power, so schedule the recall repair soon if your VIN is included. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2017 Chrysler Pacifica Plug-In Hybrid is included in this recall.
- Contact a franchised Chrysler dealer to schedule the free software update that reprograms the powertrain, battery-pack, charging, and inverter controls to prevent the Power Inverter Module diode failure.
- Bring the recall notice if Chrysler mailed one, and reference recall number 17V371 when you call.
- Drive cautiously until the repair is complete, and stop in a safe place if the vehicle loses propulsion.
What happens at the repair
At the dealer, a Chrysler technician reprograms the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and Power Inverter Module. The technician also replaces the Power Inverter Module if inspection shows replacement is needed. The recall repair is free, with parts and labor covered. Chrysler's reimbursement policy covers owners who already paid for this problem before the recall. Send the original receipt or other proof of payment to Chrysler so the expense can be confirmed.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 9, 2017 | NHTSA published the recall |
|---|---|
| June 9, 2017 | Dealer notification began |
| September 14, 2017 | Owner notification mailed |
| September 14, 2017 | Dealer notification ended |
| September 14, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V371?
Recall 17V371 covers 1,375 2017 Chrysler Pacifica Plug-In Hybrid vehicles with Power Inverter Module diodes that fail under an overvoltage condition. If that happens, the vehicle will not move under its own power, increasing crash risk. Chrysler dealers will reprogram affected control modules for free.
What should I do if my 2017 Chrysler Pacifica Plug-In Hybrid is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V371. If it is, contact a franchised Chrysler dealer and ask for the free software reprogramming for the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and Power Inverter Module.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost to owners. Chrysler's remedy for recall 17V371 provides free dealer reprogramming of the affected modules, with Power Inverter Module replacement as necessary.
What is the safety risk?
The safety risk is sudden loss of vehicle propulsion. If the Power Inverter Module diodes fail, the Pacifica Plug-In Hybrid will not move under its own power, which increases crash risk if it happens while driving or in traffic.
What if I bought my Chrysler Pacifica Plug-In Hybrid used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific Pacifica Plug-In Hybrid is included, then call a franchised Chrysler dealer and reference recall 17V371 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V371000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 17V371 |
| NHTSA recall # (full) | 17V371000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →