Recall 17V364 affects 1,257 2016 Mercedes-Benz Sprinter 3500 and Sprinter 2500 vehicles for low front-tire-pressure labels. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 1,257 2016 Sprinter 3500 and Sprinter 2500 vans equipped with reinforced front axles because the B-pillar tire label lists a front tire pressure that is too low. Using that pressure can damage the front tires and increase crash risk, and Mercedes-Benz dealers will install corrected labels free of charge.
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What's wrong?
The tire label on the 2016 Mercedes-Benz Sprinter 2500 and Sprinter 3500 is the placard on the B-pillar, the door post beside the driver. It tells an owner or service technician what tire pressure to use so the tires carry the load the van was built to handle. On vans with a reinforced front axle, that pressure setting needs to match the heavier front-axle configuration.
On these Sprinter vans, the wrong tire pressure label was installed during assembly. Labels for vans with a reinforced front axle were mixed with labels for other front axle setups. That means the placard lists a front tire pressure that is too low for the equipment on the van.
There is no warning sign before failure. The issue is the printed pressure guidance, not a part that makes noise or changes how the van feels right away. An owner checking the label sees a normal-looking placard, but the pressure listed on it is wrong for this configuration.
Who's affected?
The covered group spans Sprinter 2500 and Sprinter 3500 vans with the same vehicle label (placard or certification) issue.
| 2016 Mercedes-Benz Sprinter 3500 | vehicle label (placard or certification) |
|---|---|
| 2016 Mercedes-Benz Sprinter 2500 | vehicle label (placard or certification) |
| Units affected | 1,257 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific van.
What's the safety risk?
Operating the vehicle with low front tire pressure creates tire-damage risk and increases the risk of a crash. Until the label is checked, keep the front tires inflated to the correct pressure and schedule the recall repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2016 Mercedes-Benz Sprinter 3500 or Sprinter 2500 is included in this recall.
- Contact your nearest franchised Mercedes-Benz dealer to schedule the free tire-label check and replacement for the B-pillar label with the low front tire-pressure listing.
- Bring the recall notice if Mercedes-Benz has mailed one. If not, reference recall number 17V364 when you call.
- Avoid operating the van with low front tire pressure before the label is corrected.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions about the recall.
What happens at the repair
At the dealer, a Mercedes-Benz technician checks the tire label on the B-pillar and replaces it if the printed tire pressure is wrong. The recall repair is free, including parts and labor. If you've already paid out of pocket for this tire-label issue, that cost is handled through the existing new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remained under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| June 5, 2017 | NHTSA published the recall |
|---|---|
| August 4, 2017 | Interim owner notification (was planned for this date) |
| August 5, 2017 | Owner notification mailed |
| August 14, 2017 | Dealer notification began |
| August 14, 2017 | Dealer notification ended |
Frequently asked questions
What is recall 17V364?
Recall 17V364 covers 1,257 2016 Mercedes-Benz Sprinter 3500 and Sprinter 2500 vehicles with reinforced front axles. The tire label on the B-pillar lists a front tire pressure that is too low, which can damage the tire and increase crash risk.
What should I do if my 2016 Mercedes-Benz Sprinter 3500 or Sprinter 2500 is on this recall?
Check your VIN to confirm your specific van is included in recall 17V364. If it is, contact a franchised Mercedes-Benz dealer and ask for the tire-label inspection. The dealer will replace the label for free when the listed pressure is wrong.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to perform the recall repair at no cost. Mercedes-Benz dealers will check the tire label and replace it free of charge when the label lists the wrong front tire pressure.
What is the safety risk?
The safety risk is tire damage from operating the van with front tire pressure set too low. NHTSA campaign 17V364 says that tire damage increases the risk of a crash. Use the corrected label pressure after the dealer completes the inspection or label replacement.
What if I bought this Sprinter used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN, then reference recall 17V364 when you call a Mercedes-Benz dealer service desk or DVUSA customer service at 1-877-762-8267.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V364000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 17V364 |
| NHTSA recall # (full) | 17V364000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →