Recall 17V363 affects 240 2010-2017 Eldorado Amerivan 10 vehicles for rear suspension air bags that can fail. Repair is free at any franchised Eldorado dealer.
Eldorado is recalling 240 2010-2017 Amerivan 10 vans because the rear suspension air bags do not meet current integrity standards and can fail unexpectedly. Loss of rear suspension can adversely affect vehicle control and increase crash risk, and Eldorado dealers will complete the recall repair free of charge.
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What's wrong?
The rear suspension air bags on the 2010-2017 Eldorado Amerivan 10 are rubber air springs that help carry the rear of the vehicle. They support weight and keep the rear suspension at the correct ride height. That support matters more on vehicles used in heavier duty cycles or with higher mileage.
On affected Amerivan 10 vehicles, the rear air bags do not meet current integrity standards. Wear or damage can weaken an air bag until it fails unexpectedly. If the rear suspension loses air support, the vehicle can drop or shift at the rear, which can lead to partial or complete loss of steering control.
There is no warning sign before failure. The practical check is visual: have the rear air bags inspected for wear or damage before continued use. Do not drive the vehicle if damage is found; ask an Eldorado dealer or service contact how to move it for the recall repair.
Who's affected?
Spans the 2010-2017 Amerivan 10 model years, all tied to the rear suspension air spring system.
| 2010 Eldorado Amerivan 10 | rear suspension |
|---|---|
| 2017 Eldorado Amerivan 10 | rear suspension |
| 2014 Eldorado Amerivan 10 | rear suspension |
| 2013 Eldorado Amerivan 10 | rear suspension |
| 2016 Eldorado Amerivan 10 | rear suspension |
| 2012 Eldorado Amerivan 10 | rear suspension |
| 2011 Eldorado Amerivan 10 | rear suspension |
| 2015 Eldorado Amerivan 10 | rear suspension |
| Units affected | 240 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Rear suspension air bag failure can cause loss of rear suspension support, making the vehicle harder to control and increasing the risk of a crash. If handling changes, slow down, stop in a safe place, and call the dealer. Repair is free at any franchised Eldorado dealer.
What should I do?
- Check your VIN to confirm your 2010-2017 Eldorado Amerivan 10 is included in this recall.
- Contact a franchised Eldorado dealer to schedule the free rear-suspension air-bag inspection and repair that addresses unexpected rear air-bag failure.
- Bring the recall notice if Eldorado mailed one. If not, reference recall number 17V363 when you call.
- Drive cautiously until the repair is complete; loss of rear suspension can affect vehicle control.
- Call Eldorado customer service at 1-866-392-6300 with questions.
What happens at the repair
At the dealer, an Eldorado technician inspects the rear suspension air bags on the 2010 to 2017 Amerivan 10 and repairs the affected air bag components that do not meet integrity standards. The recall repair is available now, and parts and labor are free. The inspection checks the rear suspension air bags for the condition covered by recall 17V363, then the technician completes the needed repair before the vehicle is returned.
Timeline
| June 2, 2017 | NHTSA published the recall |
|---|---|
| August 14, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V363?
Recall 17V363 covers 240 2010-2017 Eldorado Amerivan 10 vehicles with rear suspension air bags that do not meet current integrity standards. The air bags can fail unexpectedly, causing loss of rear suspension and affecting vehicle control. Eldorado will inspect and repair the rear suspension air bags for free.
What should I do if my 2010-2017 Eldorado Amerivan 10 is on this recall?
Check your VIN to confirm your specific Amerivan 10 is included in recall 17V363. If it is, contact an Eldorado service location or Eldorado customer service at 1-866-392-6300 to arrange the rear suspension air bag inspection and repair. The recall repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Eldorado will inspect and repair the rear suspension air bags free of charge. Parts and labor are covered for vehicles included in recall 17V363.
What is the safety risk?
The safety risk is loss of rear suspension if a rear suspension air bag fails. That loss can affect vehicle control and increase crash risk. If your VIN is included, arrange the free inspection and repair before putting the vehicle back into regular use.
What if I bought my Eldorado Amerivan 10 used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific Amerivan 10 is included, then give recall 17V363 to the Eldorado service desk or customer service line when you arrange service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V363000 |
|---|---|
| Eldorado customer service | 1-866-392-6300 |
| NHTSA recall # | 17V363 |
| NHTSA recall # (full) | 17V363000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →