Recall 17V324 covers 14,807 2008, 2009, 2012, and 2013 Isuzu vehicles for a stuck throttle pedal. Free repair at any franchised Isuzu dealer.
Isuzu is recalling 14,807 2008, 2009, 2012, 2013 Npr, Npr Hd, W3500, and W4500 trucks because the accelerator pedal can get stuck under a steel stopper bolt and stay at full throttle. That failure can send the vehicle to very high speeds and make it difficult to stop, which increases the risk of a crash, serious injury, or death; Isuzu dealers will complete the repair free of charge.
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What's wrong?
The accelerator pedal in the affected Isuzu trucks is the foot pedal that tells the engine how much power the driver wants. Pressing the pedal opens the throttle; lifting your foot is supposed to let the pedal return and reduce engine power.
On the affected 2008, 2009, 2012, and 2013 Npr, Npr Hd, W3500, and W4500 trucks, the pedal stopper plate can catch under the outer head of a steel stopper bolt. When that happens, the pedal can stay down in the full throttle position after the driver lifts off. The repair replaces that bolt setup with a flanged plate on the floor bracket, which keeps the pedal from moving sideways and catching.
There is no warning sign before failure. The first thing a driver notices can be the pedal staying down instead of returning normally.
Who's affected?
Spans Npr, W3500, W4500, and Npr Hd trucks across the 2008, 2009, 2012, and 2013 model years, all tied to the accelerator pedal.
| 2009 Isuzu Npr | Accelerator pedal |
|---|---|
| 2008 Chevrolet W3500 | Accelerator pedal |
| 2009 Chevrolet W3500 | Accelerator pedal |
| 2008 GMC W4500 | Accelerator pedal |
| 2009 GMC W4500 | Accelerator pedal |
| 2009 GMC W3500 | Accelerator pedal |
| 2008 Isuzu Npr | Accelerator pedal |
| 2013 Isuzu Npr Hd | Accelerator pedal |
| 2008 Isuzu Npr Hd | Accelerator pedal |
| 2009 Isuzu Npr Hd | Accelerator pedal |
| 2008 GMC W3500 | Accelerator pedal |
| 2009 Chevrolet W4500 | Accelerator pedal |
| 2008 Chevrolet W4500 | Accelerator pedal |
| 2012 Isuzu Npr Hd | Accelerator pedal |
| 2012 Isuzu Npr | Accelerator pedal |
| 2013 Isuzu Npr | Accelerator pedal |
| Units affected | 14,807 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A stuck open accelerator pedal can push the vehicle to very high speeds and make stopping difficult, increasing the risk of a crash, serious injury, or death. Treat any sticking accelerator or unexpected high speed as a reason to stop in a safe place and call an Isuzu dealer before driving again. Repair is free at any franchised Isuzu dealer.
What should I do?
- Check your VIN to confirm your 2008, 2009, 2012, or 2013 Npr, W3500, W4500, or Npr Hd is included in this Isuzu recall.
- Contact a franchised Isuzu dealer to schedule the free stopper-bolt and flanged-plate repair that prevents the accelerator pedal from staying at full throttle.
- Bring the recall notice if you have it. If not, reference recall number 17V324 when you call.
- Drive cautiously until the repair is complete; leave extra following distance and pull over safely if the accelerator sticks.
- Call Isuzu customer service at 1-866-441-9638 with questions about scheduling or owner notice status.
What happens at the repair
At the dealer, an Isuzu technician removes the stopper bolt and replaces it with a flanged plate that keeps the throttle from moving sideways and getting trapped. The recall repair is free, including parts and labor. If you already paid for a replacement acceleration pedal tied to this condition, Isuzu's standard reimbursement plan covers eligible prior repairs. Contact Isuzu customer service or ask the dealer service desk how to submit proof of payment under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 17, 2017 | NHTSA published the recall |
|---|---|
| June 23, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V324?
Recall 17V324 covers 14,807 2008, 2009, 2012, and 2013 Isuzu Npr, Npr Hd, W3500, and W4500 vehicles with gasoline engines. The throttle pedal can get stuck under the steel stopper bolt and stay at full throttle, making the vehicle hard to stop.
What should I do if my 2008, 2009, 2012, 2013 Isuzu Npr, W3500, W4500, or Npr Hd is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V324. If it is, contact a franchised Isuzu dealer and ask for the stopper bolt replacement. Reference recall number 17V324 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Isuzu dealers will remove and replace the stopper bolt with a flanged plate to prevent lateral movement of the throttle pedal, free of charge.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V324000 |
|---|---|
| Isuzu customer service | 1-866-441-9638 |
| NHTSA recall # | 17V324 |
| NHTSA recall # (full) | 17V324000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →