Recall 17V304 affects 18 2014-2016 Hino 338 trucks with incorrect certification labels. Hino provides corrected labels as the free recall repair.
Hino is recalling 18 2014-2016 338 trucks because their certification labels do not identify the final-stage manufacturer. That missing label information can interfere with recall awareness and increase the risk of a fire or crash; Hino dealers will complete the recall repair free of charge.
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What's wrong?
The certification label on a 2014-2016 Hino 338 delivery truck is the permanent label that identifies how the completed truck was certified for sale. It tells an inspector, dealer, or repair facility that the finished vehicle met federal certification rules when it left the final-stage builder. For a modified truck, that final-stage name matters because the vehicle was completed after the base chassis left Hino.
On affected trucks, the label does not identify the final-stage manufacturer. The truck itself is not described as having a broken mechanical part in this recall; the defect is the missing certification information on the label. That missing name leaves the finished vehicle labeled incorrectly, so the truck does not meet the certification-label requirement cited in the recall.
There is no warning sign before failure. Owners are not expected to feel, hear, or see a driving symptom from this label error.
Who's affected?
This scope is limited to the vehicle label placard or certification label, so the included item is the compliance label rather than a drivetrain, brake, or steering part.
| 2015 Hino 338 | vehicle label (placard or certification) |
|---|---|
| 2014 Hino 338 | vehicle label (placard or certification) |
| 2016 Hino 338 | vehicle label (placard or certification) |
| Units affected | 18 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Incorrect final stage manufacturer information on the certification label can make recall notices harder for an owner to connect to the right truck. That gap can delay safety recall repairs, increasing the risk of a fire or a crash if an open recall goes unresolved. Check the VIN and arrange the free label correction. Repair is free at any franchised Hino dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Hino 338 is included in this recall.
- Call Hino customer service at 1-914-737-3990 to request the free replacement certification label.
- Ask for the label that corrects the missing final stage manufacturer information, and reference recall number 17V304 when you call.
- Place the new certification label with the truck records or have a franchised Hino dealer help install it if you are unsure where it belongs.
What happens at the repair
For this recall, the fix is a corrected certification label that identifies the final stage manufacturer information. Hino sends the replacement label to affected owners free of charge, and the owner installs or places it as instructed with the recall materials. If you want dealer help, ask a Hino service desk to confirm where the corrected label belongs. The manufacturer's standard reimbursement plan is on file for documented out-of-pocket costs tied to this recall. Keep any related paperwork and ask customer service how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 4, 2017 | NHTSA published the recall |
|---|---|
| June 13, 2017 | Owner notification mailed |
| June 26, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 26, 2017 | Interim owner notification (was planned for this date) |
| June 30, 2017 | Dealer notification ended |
Frequently asked questions
What is recall 17V304?
Recall 17V304 covers 18 2014-2016 Hino 338 trucks with certification labels that do not identify the correct final-stage manufacturer. That label error can hinder owner awareness of safety recalls, increasing the risk of a fire or crash. The corrected certification label is free.
What should I do if my 2014-2016 Hino 338 is on this recall?
Check your VIN to confirm your specific truck is included in recall 17V304. If it is, call 1-914-737-3990 and reference recall 17V304 to request the corrected certification label. The label is provided free of charge.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be provided at no cost. For recall 17V304, owners receive a corrected certification label with the right final-stage manufacturer information free of charge.
What is the safety risk in recall 17V304?
The risk is missed recall awareness, not a failed mechanical part. An incorrect certification label can make it harder for owners to identify safety recalls tied to the truck, which increases the risk of a fire or crash if a separate safety recall goes unaddressed.
When did recall 17V304 begin?
The recall began on June 13, 2017. Because that date has passed, owners of included 2014-2016 Hino 338 trucks can request the corrected certification label now and reference recall 17V304 when calling.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V304000 |
|---|---|
| Hino customer service | 1-914-737-3990 |
| NHTSA recall # | 17V304 |
| NHTSA recall # (full) | 17V304000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →