Recall 17V299 covers 407 2014-2017 Prevost H3-45 and X3-45 Vip motor coaches for loose trailer-hitch fasteners. Repair is free at any franchised Prevost dealer.
Prevost is recalling 407 2014-2017 H3-45, X3-45, and X3-45 Vip Entertainer motor coaches because trailer hitch mounting fasteners can loosen on vehicles equipped with 10,000lb-capacity hitch receivers. If the fasteners loosen, the hitch can deform or detach, which increases crash risk, and Prevost dealers will complete the repair free of charge.
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What's wrong?
The trailer hitch receiver on the 2014-2017 Prevost H3-45, H3-45 Vip, X3-45, X3-45 Vip, and X3-45 Vip Entertainer motor coaches is the frame-mounted part that holds the trailer connection. On coaches equipped with the 10,000 lb capacity receiver, the mounting fasteners and locknuts keep that receiver clamped tightly to the vehicle structure while towing.
The problem is with the Stover style locknuts used on this hardware. A locknut is supposed to resist loosening after it is torqued, but this style does not provide enough holding force for this trailer hitch application. Under certain towing loads, the fasteners loosen over time and the receiver no longer stays secured as designed.
There is no warning sign before failure. The driver does not get a warning before the hitch hardware loosens, so the issue needs a physical inspection and repair rather than waiting for a noise, light, or handling change.
Who's affected?
Spans the X3-45 and H3-45 coach families across 2014-2017 model years, all tied to the same trailer hitch component.
| 2017 Prevost X3-45 | Trailer hitches |
|---|---|
| 2014 Prevost X3-45 | Trailer hitches |
| 2014 Prevost H3-45 | Trailer hitches |
| 2014 Prevost H3-45 Vip | Trailer hitches |
| 2015 Prevost X3-45 | Trailer hitches |
| 2014 Prevost X3-45 Vip | Trailer hitches |
| 2015 Prevost X3-45 Vip | Trailer hitches |
| 2015 Prevost H3-45 | Trailer hitches |
| 2015 Prevost H3-45 Vip | Trailer hitches |
| 2016 Prevost H3-45 Vip | Trailer hitches |
| 2016 Prevost H3-45 | Trailer hitches |
| 2016 Prevost X3-45 Vip | Trailer hitches |
| 2016 Prevost X3-45 | Trailer hitches |
| 2017 Prevost H3-45 | Trailer hitches |
| 2017 Prevost H3-45 Vip | Trailer hitches |
| 2014 Prevost X3-45 Vip Entertainer | Trailer hitches |
| 2015 Prevost X3-45 Vip Entertainer | Trailer hitches |
| 2016 Prevost X3-45 Vip Entertainer | Trailer hitches |
| 2017 Prevost X3-45 Vip Entertainer | Trailer hitches |
| Units affected | 407 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Loose trailer hitch fasteners can let the hitch deform or detach from the vehicle, increasing crash risk. There is no warning sign before the problem reaches the driver, so avoid towing until the hardware is replaced. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2014-2017 Prevost X3-45, H3-45, H3-45 Vip, X3-45 Vip, or X3-45 Vip Entertainer is included in this recall.
- Contact your nearest franchised Prevost dealer to schedule the free trailer-hitch mounting hardware replacement that secures the loosening fasteners.
- Bring the recall notice if Prevost mailed one. If not, reference recall number 17V299 when you call.
- Avoid using the trailer hitch until the repair is complete.
- Call Prevost customer service at 1-866-870-2046 with questions and reference Prevost recall SR17-11.
What happens at the repair
At the dealer, a Prevost technician replaces the trailer hitch mounting hardware so the hitch receiver is secured with new fasteners. The replacement parts and labor are free under recall 17V299. If you already paid out of pocket for a related trailer hitch mounting repair before the owner notice, Prevost addresses reimbursement case by case under Volvo's general reimbursement plan for pre notice repairs. Keep your repair paperwork and ask Prevost customer service how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 2, 2017 | NHTSA published the recall |
|---|---|
| June 30, 2017 | Owner notification mailed |
| July 1, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 1, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V299?
Recall 17V299 covers 407 2014-2017 Prevost H3-45, H3-45 Vip, X3-45, X3-45 Vip, and X3-45 Vip Entertainer motor coaches with 10,000lb-capacity trailer hitch receivers. The hitch mounting fasteners can loosen, deform the hitch, or detach it, increasing crash risk. Prevost dealers replace the mounting hardware for free.
What should I do if my 2014-2017 Prevost H3-45, H3-45 Vip, X3-45, X3-45 Vip, or X3-45 Vip Entertainer is on this recall?
Check your VIN to confirm your specific motor coach is included in recall 17V299. If it is included, call a franchised Prevost dealer or Prevost customer service at 1-866-870-2046 and reference recall 17V299 or Prevost SR17-11. The dealer replaces the trailer hitch mounting hardware for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 17V299, Prevost dealers replace the trailer hitch mounting hardware free of charge at a franchised Prevost dealer.
What is the safety risk?
The safety risk is trailer hitch deformation or detachment from the motor coach. If the mounting fasteners loosen, the hitch can separate from the vehicle and increase crash risk. The repair replaces the hitch mounting hardware.
What if I bought my Prevost motor coach used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN, then contact a franchised Prevost dealer and reference recall 17V299 or Prevost SR17-11 when you schedule the hardware replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V299000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 17V299 |
| NHTSA recall # (full) | 17V299000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →