Recall 17V287 affects 23 2016-2017 Volkswagen Cc vehicles with incorrect front seat head restraints. Repair is free at any franchised Volkswagen dealer.
Volkswagen is recalling 23 2016-2017 Cc vehicles under recall 17V287 because the wrong front seat head restraints were installed. In a crash, the occupant's head can be inadequately restrained, which increases injury risk; the Volkswagen dealer repair is free.
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What's wrong?
The front seat head restraints on the 2016-2017 Volkswagen Cc are the padded supports at the top of the seatback. Their normal job is to help control head movement in a crash and reduce the chance that the occupant's head moves too far backward. For U.S. vehicles, those parts must meet FMVSS 202a.
On affected Cc vehicles, the wrong front head restraints were installed during production. Volkswagen traced the issue to U.S. head restraint parts being stored in the wrong location while production changed from pre-series to series build. The parts in that storage position were for other markets, so some U.S. vehicles received head restraints that did not meet the required standard.
There is no warning sign before failure. The seats and head restraints can look normal in daily use, because the problem is a hidden parts mismatch rather than a wear item or broken mechanism.
Who's affected?
The same front head restraint component is involved for the 2016 and 2017 Cc.
| 2017 Volkswagen Cc | seat assembly |
|---|---|
| 2016 Volkswagen Cc | seat assembly |
| Units affected | 23 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
In a crash, an incorrect front head restraint can leave the occupant's head inadequately restrained, increasing injury risk. There is no driving symptom to watch for, so confirm whether your VIN is included and schedule the repair. Repair is free at any franchised Volkswagen dealer.
What should I do?
- Check your VIN to confirm your 2016-2017 Volkswagen Cc is included in this recall.
- Contact a franchised Volkswagen dealer to schedule the free front head-restraint replacement that corrects the restraints installed for inadequate crash restraint.
- Bring the recall notice if Volkswagen mailed one. If not, reference recall number 17V287 and Volkswagen recall 72G5 when you call.
- Use extra care with front-seat occupants until the repair is complete, because the incorrect head restraints can increase injury risk in a crash.
What happens at the repair
At the dealer, a Volkswagen technician replaces the front seat head restraints covered by recall 17V287. The repair is available now, and parts and labor are free under the recall. The work addresses front seat head restraints that were incorrect for the vehicle and failed to provide the required restraint for the seat occupant's head in a crash. Volkswagen states that no reimbursement program is available under this recall, so prior paid repairs are not reimbursed through this campaign.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| April 28, 2017 | NHTSA published the recall |
|---|---|
| June 26, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V287?
Recall 17V287 covers 23 2016-2017 Volkswagen Cc vehicles with incorrect front seat head restraints installed. In a crash, the restraint can leave an occupant's head inadequately restrained, increasing injury risk. Volkswagen dealers will replace the front seat head restraints for free.
What should I do if my 2016-2017 Volkswagen Cc is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V287. If it is, contact a franchised Volkswagen dealer to schedule the front seat head restraint replacement. Reference recall number 17V287 and Volkswagen recall number 72G5 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Volkswagen's remedy says dealers will replace the front seat head restraints free of charge. Parts and labor are covered at a franchised Volkswagen dealer.
What is the safety risk?
The safety risk is increased injury in a crash. The recall involves front seat head restraints that do not adequately restrain the seat occupant's head during a crash, which means the affected Volkswagen Cc does not meet the federal head-restraint standard.
What if I bought my Volkswagen Cc used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific 2016-2017 Volkswagen Cc is included, then call a franchised Volkswagen dealer and reference recall 17V287.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V287000 |
|---|---|
| Volkswagen customer service | 1-800-893-5298 |
| NHTSA recall # | 17V287 |
| NHTSA recall # (full) | 17V287000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →