Recall 17V273 affects 113,896 2014-2017 Ram Promaster vans for incorrect air bag labels and manuals. Repair is free at any franchised Ram dealer.
Ram is recalling 113,896 2014-2017 Promaster vehicles because the sun visor, dashboard labels, and owner's manuals incorrectly say the vehicles have frontal driver and passenger advanced air bags. That wrong information can affect how close occupants sit to the air bags, increasing injury risk in a crash; Ram dealers will complete the recall repair free of charge.
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What's wrong?
The sun visor labels, dashboard label, owner's manual, and user guide are supposed to tell an owner what air bag equipment is built into the vehicle. On the 2014-2017 Ram Promaster, that information matters because it describes the frontal driver and passenger air bag system used for occupant crash protection.
On affected Promaster vehicles, those materials incorrectly say the van has frontal driver and passenger advanced air bags. It does not. The problem is not that an air bag module was installed in the wrong place; it is that the printed safety information overstates the equipment in the van and does not match the actual build.
There is no warning sign before failure. An owner will not hear, feel, or see a driving symptom because the defect is in the labels and manuals, not in a moving part. The practical clue is the mismatch between the printed materials and the actual air bag equipment.
Who's affected?
Covers the 2014, 2015, 2016, and 2017 model years, all tied to the vehicle label (placard or certification).
| 2015 Ram Promaster | vehicle label (placard or certification) |
|---|---|
| 2016 Ram Promaster | vehicle label (placard or certification) |
| 2017 Ram Promaster | vehicle label (placard or certification) |
| 2014 Ram Promaster | vehicle label (placard or certification) |
| Units affected | 113,896 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Incorrect air bag labels and owner information can lead occupants to sit too close to the air bags, increasing the risk of injury in a crash. Schedule the label, manual, and user guide correction soon, and use extra care with seating position until it is done. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2014-2017 Ram Promaster is included in this recall.
- Contact a franchised Ram dealer to schedule the free label and manual correction that fixes the incorrect air bag equipment information.
- Bring the recall notice if Ram mailed one. If not, reference recall number 17V273 when you call.
- Use the corrected visor label, dashboard hangtag, owner's manual, and user guide information when deciding seating position near the air bags.
What happens at the repair
At the dealer, a Ram technician corrects the sun visor labels, dashboard hangtag label, owner's manual, and user guide so the vehicle information matches the air bag equipment actually installed. The recall repair is free, including parts and labor for the label and document corrections. The reimbursement process covers owners who already paid to fix the same problem. Send the original receipt or other proof of payment to the company so the expense can be confirmed.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 25, 2017 | NHTSA published the recall |
|---|---|
| April 25, 2017 | Dealer notification began |
| April 25, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 25, 2017 | Interim owner notification (was planned for this date) |
| June 14, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 17V273?
Recall 17V273 covers 113,896 2014-2017 Ram Promaster vans with incorrect sun visor, dashboard, owner's manual, and user guide information about advanced frontal air bags. Ram dealers will correct the affected labels and documents for free.
What should I do if my 2014-2017 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 17V273. If it is, contact a franchised Ram dealer to schedule the label and document corrections. Reference recall T24 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. A franchised Ram dealer will correct the sun visor labels, dashboard hangtag label, owner's manual, and user guide information free of charge.
What is the safety risk?
The risk is incorrect air bag information. The van is labeled as having advanced frontal driver and passenger air bags when it does not. That can lead occupants to sit too close to the air bags, increasing injury risk in a crash. The free dealer remedy corrects the labels and documents.
What if I bought my Ram Promaster used?
The free repair still applies. Recalls follow the vehicle, not the first owner. Check your VIN to confirm whether your specific van is included, then call a franchised Ram dealer and reference recall 17V273 or Ram recall T24.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V273000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 17V273 |
| NHTSA recall # (full) | 17V273000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →