Recall 17V265 affects 823 2014-2016 Chevrolet Caprice Police Pursuit vehicles for electric power steering assist loss. Repair is free at any franchised Chevrolet dealer.
Chevrolet is recalling 823 2014-2016 Caprice Police Pursuit vehicles because the connector between the electric power steering module and torque sensor can fail after a prior recall repair. If electric power steering assist is lost, the driver needs greater steering effort, especially at lower speeds, increasing crash risk; Chevrolet dealers will complete the repair free of charge.
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What's wrong?
The electric power steering system on the 2014-2016 Chevrolet Caprice Police Pursuit helps the driver turn the front wheels with less effort. The torque sensor reads how much steering force the driver is applying, and the power steering module uses that signal to add electric assist.
On affected vehicles, the connector between the module and the torque sensor is vulnerable to fretting corrosion. That means tiny movement at the electrical contact wears the surface and allows corrosion to interfere with the signal. Extended idling and high temperatures in police use helped create the problem. The earlier recall repair used epoxy glue on steering gear assemblies, but field results showed that repair did not hold up.
If power steering assist is lost, a malfunction indicator light appears on the instrument panel and a chime sounds. The vehicle reverts to manual steering, so turning the wheel takes more effort, especially at low speed.
Who's affected?
The scope spans 3 model years for the same police-duty sedan, with the power steering system listed for each year.
| 2016 Chevrolet Caprice Police Pursuit | power steering system |
|---|---|
| 2015 Chevrolet Caprice Police Pursuit | power steering system |
| 2014 Chevrolet Caprice Police Pursuit | power steering system |
| Units affected | 823 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
Loss of power steering assist means the driver needs more steering effort to control the Caprice Police Pursuit, especially at lower speeds, which increases crash risk. A malfunction indicator light and chime warn the driver when the vehicle reverts to manual steering. If that happens, slow down, steer carefully, and schedule service soon. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Chevrolet Caprice Police Pursuit is included in this recall.
- Contact your nearest franchised Chevrolet dealer to schedule the free steering gear assembly inspection and any needed replacement, which addresses the connector between the electric power steering module and torque sensor.
- Bring the recall notice if Chevrolet mailed one. If not, reference recall number 17V265 when you call.
- Drive cautiously until the repair is complete. Leave extra room for low-speed turns because lost power steering assist makes the vehicle harder to control.
- Call Chevrolet customer service at 1-800-222-1020 with recall questions.
What happens at the repair
At the dealer, a Chevrolet technician inspects the steering gear assembly and replaces it when the inspection shows the recalled connector condition. The inspection, replacement part, and labor are free under the recall. If you already paid out of pocket for a related steering gear repair before the recall notice, Chevrolet's general reimbursement plan covers eligible documented expenses. Bring receipts and repair paperwork to the service desk, or ask Chevrolet customer service how to file the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 20, 2017 | NHTSA published the recall |
|---|---|
| April 20, 2017 | Dealer notification began |
| April 20, 2017 | Dealer notification ended |
| May 15, 2017 | Owner notification mailed |
| June 7, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V265?
Recall 17V265 covers 823 2014-2016 Chevrolet Caprice Police Pursuit vehicles previously repaired under recall 16V-160. The connector between the electric power steering module and torque sensor can fail, causing loss of power steering assist. Chevrolet dealers will inspect the steering gear assembly and replace it as needed for free.
What should I do if my 2014-2016 Chevrolet Caprice Police Pursuit is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 17V265. If it is, contact a franchised Chevrolet dealer to schedule the steering gear inspection. Reference recall 17V265 when you call. Chevrolet customer service is also available at 1-800-222-1020.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Chevrolet dealers will inspect the steering gear assembly and replace it as necessary free of charge, with parts and labor covered for included vehicles.
What is the safety risk?
The safety risk is loss of electric power steering assist. If assist is lost, the driver needs greater steering effort to control the vehicle, especially at lower speeds. That increased steering effort raises the risk of a crash.
What if I bought this Chevrolet Caprice Police Pursuit used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether this specific Caprice Police Pursuit is included, then call a franchised Chevrolet dealer and reference recall 17V265.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V265000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 17V265 |
| NHTSA recall # (full) | 17V265000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →