Recall 17V238 affects 90 2017 Thor Palazzo motorhomes with an incorrect front tire rim size label. Corrected labels are free at any franchised Thor dealer.
Thor is recalling 90 2017 Palazzo motorhomes because the federal certification label lists the wrong front tire rim size. If a front rim is replaced using that incorrect label, the vehicle can end up in an unsafe driving condition, increasing crash risk; Thor dealers will complete the repair free of charge.
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What's wrong?
The Federal Certification Label on a 2017 Thor Palazzo motorhome is the permanent label that lists key build information for the vehicle. On the Palazzo 36.1 and 36.3, that label includes the approved front tire rim size, which helps owners, tire shops, and service departments match replacement parts to the motorhome's actual equipment.
On affected motorhomes, the label was printed with the wrong front tire rim size when it was created. It shows the front rim size as 22.X8.25 instead of 22.5X8.25. The motorhome is not being recalled because the rim itself is defective; the problem is that the certification label gives incorrect information.
There is no warning sign before failure. Owners will not feel this problem while driving, because it is a labeling error rather than a part failure. The issue is found by checking the Federal Certification Label against the correct Thor rim-size information.
Who's affected?
| 2017 Thor Palazzo | vehicle label (placard or certification) |
|---|---|
| Units affected | 90 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2017 Thor Palazzo is on the list. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Incorrect rim label information can lead an owner or service shop to install the wrong front rim replacement. That creates an unsafe driving condition and increases the risk of a crash. Check the corrected label before replacing the rim, and ask Thor or the dealer to confirm the right part. Repair is free at any franchised Thor dealer.
What should I do?
- Check your VIN to confirm your 2017 Thor Palazzo is included in this recall.
- Contact a franchised Thor dealer to request the free corrected certification label for the front tire rim size.
- Bring the recall notice if you have it. If not, reference recall number 17V238 when you call.
- Call Thor customer service at 1-877-500-1020 with questions about the replacement label.
- Use the corrected label before replacing a front rim, since the original label lists the wrong rim size.
What happens at the repair
At the dealer, a Thor technician replaces the incorrect federal certification label with a corrected label that lists the proper front tire rim size for the motorhome. The replacement label is provided free of charge under the recall, and parts and labor are covered. If you already paid for a related label correction, Thor handles reimbursement through its standard warranty claim process. Have receipts or repair paperwork ready when you ask Thor or the service desk to process the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 10, 2017 | NHTSA published the recall |
|---|---|
| June 2, 2017 | Owner notification mailed |
| June 5, 2017 | Dealer notification began |
| June 5, 2017 | Dealer notification ended |
| June 5, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 5, 2017 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 17V238?
Recall 17V238 covers 90 2017 Thor Palazzo motorhomes with a federal certification label that lists the wrong front tire rim size. If the front rim is replaced using that incorrect label, the vehicle can have an unsafe driving condition and higher crash risk. Thor provides corrected labels for free.
What should I do if my 2017 Thor Palazzo is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 17V238. If it is, contact Thor customer service at 1-877-500-1020 or a Thor service location and ask for the corrected certification label under Thor recall RC000133.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to fix recall defects at no cost, and Thor provides the corrected replacement certification label free of charge. The recall began on June 2, 2017, so the remedy is available now.
What is the safety risk?
The risk comes from the wrong front tire rim size printed on the certification label. If a front rim is replaced using that incorrect label information, the motorhome can end up with an unsafe driving condition, increasing crash risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V238000 |
|---|---|
| Thor customer service | 1-877-500-1020 |
| NHTSA recall # | 17V238 |
| NHTSA recall # (full) | 17V238000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →