Recall 17V231 covers 29 2013-2016 E-One Quest, Typhoon, and Cyclone Ii emergency vehicles for loose ball joints. Repair is free at any franchised E-One dealer.
E-One is recalling 29 2013-2016 Quest, Typhoon, and Cyclone Ii emergency vehicles because the ball joints in the independent front suspension can loosen and separate, causing partial loss of steering. A separated ball joint can cause loss of steering control and increase crash risk; the E-One dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The upper and lower ball joints on these 2013-2016 E-One Quest, Typhoon, and Cyclone Ii emergency vehicles connect the front control arms to the steering knuckle. They let the front suspension move up and down while the wheels turn left and right. The steering system depends on those joints staying tight in the independent front suspension.
On affected vehicles, the ball joints can loosen because of a manufacturing defect. Once a joint loosens, movement in the suspension can increase until the joint separates. If that happens, the front wheel no longer stays controlled the way the steering system expects, and the driver can have a partial loss of steering.
Owners can notice grinding or vibration before the joint separates. Treat either sign as a warning sign in the front suspension, especially if it appears while turning, braking, or driving over uneven pavement.
Who's affected?
Spans the Quest, Typhoon, and Cyclone Ii across the 2013-2016 model years, with upper and lower front control arm parts involved across the affected models.
| 2016 E-One Quest | lower control arm |
|---|---|
| 2016 E-One Quest | upper control arm |
| 2016 E-One Typhoon | lower control arm |
| 2016 E-One Typhoon | upper control arm |
| 2015 E-One Quest | lower control arm |
| 2015 E-One Quest | upper control arm |
| 2015 E-One Typhoon | lower control arm |
| 2015 E-One Typhoon | upper control arm |
| 2014 E-One Quest | lower control arm |
| 2014 E-One Quest | upper control arm |
| 2014 E-One Typhoon | lower control arm |
| 2014 E-One Typhoon | upper control arm |
| 2013 E-One Typhoon | lower control arm |
| 2013 E-One Typhoon | upper control arm |
| 2014 E-One Cyclone Ii | lower control arm |
| 2014 E-One Cyclone Ii | upper control arm |
| 2016 E-One Cyclone Ii | lower control arm |
| 2016 E-One Cyclone Ii | upper control arm |
| 2015 E-One Cyclone Ii | lower control arm |
| 2015 E-One Cyclone Ii | upper control arm |
| 2013 E-One Cyclone Ii | lower control arm |
| 2013 E-One Cyclone Ii | upper control arm |
| Units affected | 29 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A separated ball joint can cause a loss of steering control and increase the risk of a crash. Grinding or vibration is the warning sign listed for this recall. If you notice either one, stop using the vehicle and call the dealer before the next trip. Repair will be free at any franchised E-One dealer once available.
What should I do?
- Check your VIN to confirm your 2013-2016 E-One Quest, Typhoon, or Cyclone Ii is included in this recall.
- Contact a franchised E-One dealer to ask about the free front-suspension ball-joint inspection, cleaning, and securing repair that addresses possible steering loss.
- Reference recall number 17V231 when you call, and bring the owner notice E-One mailed on May 5, 2017 if you have it.
- Call E-One customer service at 1-800-627-5050 if the dealer needs help matching the recall to your emergency vehicle.
- Drive cautiously until the repair is complete, and stop using the vehicle if the steering feels loose or abnormal.
What happens at the repair
Under the stated repair plan, E-One will notify owners, and the dealer repair will be free once available. At the dealer, an E-One technician inspects the independent front suspension ball joint, cleans the joint area, and secures the ball joint so it does not loosen or separate. The recall began on May 5, 2017, but this section does not list the final remedy status as available, so do not assume the repair can be scheduled until E-One or the dealer confirms it.
Timeline
| April 5, 2017 | NHTSA published the recall |
|---|---|
| May 5, 2017 | Owner notification mailed |
| May 22, 2017 | Dealer notification began |
| May 22, 2017 | Interim owner notification (was planned for this date) |
| June 2, 2017 | Dealer notification ended |
Frequently asked questions
What is recall 17V231?
Recall 17V231 covers 29 2013-2016 E-One emergency vehicles, including Quest, Typhoon, and Cyclone Ii models, with independent front suspension ball joints that can loosen and separate. A separated ball joint can cause loss of steering control and increase crash risk. E-One dealers inspect, clean, and secure the ball joint for free.
What should I do if my 2013-2016 E-One Quest, Typhoon, or Cyclone Ii is on this recall?
Check your VIN to confirm your specific emergency vehicle is included in recall 17V231. If it is, contact an E-One dealer to schedule the front suspension ball joint inspection and repair. Reference recall number 17V231 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and E-One's recall remedy says dealers will inspect, clean, and secure the ball joint free of charge. Parts and labor are covered at a franchised E-One dealer.
What is the safety risk?
The safety risk is loss of steering control. The affected independent front suspension ball joints can loosen and separate, which can make the vehicle harder to steer and increase crash risk. Confirm the VIN, then arrange the free dealer inspection and repair.
What if I bought this E-One emergency vehicle used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific Quest, Typhoon, or Cyclone Ii is included, then contact an E-One dealer and reference recall 17V231.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/17V231000 |
|---|---|
| E-One customer service | 1-800-627-5050 |
| NHTSA recall # | 17V231 |
| NHTSA recall # (full) | 17V231000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →