Recall 16V910 affects 25 2017 Ram Promaster vans because the seat-mounted side air bag can fail. Repair is free at any franchised Ram dealer.
Ram is recalling 25 2017 Promaster vehicles under recall 16V910 because the seat-mounted side air bag inflator initiator can fail to ignite during a crash. If that happens, the side air bag will not deploy, raising the risk of injury, and Ram dealers will complete the repair free of charge.
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What's wrong?
The initiator is the small ignition device inside the seat-mounted side air bag inflator. In a crash that calls for side air bag deployment, it starts the chemical reaction that fills the bag, so the bag can help cushion an occupant from the side of the van.
On affected 2017 Ram Promaster vehicles, the initiator can fail to ignite when the air bag control system commands deployment. The filing ties the issue to Autoliv AI-2 initiators identified through component traceability information. If the initiator does not light, the inflator does not create the gas needed to fill the side air bag, and that air bag will not provide its intended protection in the crash.
There is no warning sign before failure. The air bag system can look normal before a crash, so an owner cannot confirm this defect by listening for a noise, watching for a vibration, or checking how the van drives.
Who's affected?
| 2017 Ram Promaster | front air bag |
|---|---|
| Units affected | 25 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2017 Ram Promaster van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the seat mounted side air bag inflator initiator fails to ignite, the air bag will not deploy in a crash, increasing the risk of injury. There is no listed warning sign before the air bag fails to deploy, so confirm your VIN and schedule the recall repair soon. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2017 Ram Promaster is included in this recall.
- Contact a franchised Ram dealer to schedule the free seat-mounted side air bag replacement that fixes the inflator initiator failure.
- Bring the recall notice if you have it, and reference recall number 16V910 when you call.
- Ask the dealer whether parts are ready before you drive in for the repair.
- Use extra caution until the repair is complete, since the side air bag will not deploy if the inflator initiator fails in a crash.
What happens at the repair
At the dealer, a Ram technician replaces the seat mounted side air bags covered by recall 16V910. The replacement parts and labor are free under the recall. If you paid out of pocket for a related air bag repair before the recall notice, Ram's reimbursement process requires the original receipt or other adequate proof of payment so Ram can confirm the expense. Bring that paperwork to the service desk or follow the instructions in the owner letter.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 16, 2016 | NHTSA published the recall |
|---|---|
| January 28, 2017 | Dealer notification began |
| January 28, 2017 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 28, 2017 | Interim owner notification (was planned for this date) |
| February 7, 2017 | Owner notification mailed |
Frequently asked questions
What is recall 16V910?
Recall 16V910 covers 25 2017 Ram Promaster vans with seat mounted side air bag inflator initiators that can fail to ignite during a crash. If that happens, the air bag will not deploy. That raises injury risk. Ram dealers replace the seat mounted side air bags for free.
What should I do if my 2017 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 16V910. If it is, call a franchised Ram dealer to schedule the seat mounted side air bag replacement. Reference recall 16V910 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ram dealers replace the seat mounted side air bags free of charge. Parts and labor are covered for vehicles included in recall 16V910.
Is it safe to drive my 2017 Ram Promaster before the repair?
The recall does not include a do-not-drive order. The risk is that a seat mounted side air bag will not deploy during a crash if the inflator initiator fails to ignite. Confirm your VIN, then schedule the free repair with a franchised Ram dealer.
When did the Ram Promaster air bag recall repair start?
The recall repair began February 7, 2017. Because that date has passed, affected owners can contact a franchised Ram dealer to schedule the free seat mounted side air bag replacement. Ram customer service is listed at 1-800-853-1403 for recall questions.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V910000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 16V910 |
| NHTSA recall # (full) | 16V910000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →