Recall 16V904 covers 7 2016 Aev Traumahawk ambulances for cot mounts that can leave the cot unsecured. All affected vehicles received remedy kits and repairs.
Aev is recalling 7 2016 Traumahawk ambulances under recall 16V904 because the Stryker Medical Performance cot mounts can fail to secure the cot in place. If the cot dislodges in the ambulance body, the patient or crew can be seriously injured, and Aev dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Stryker 6392 Performance-LOAD cot fastening system in 2016 Aev Traumahawk ambulances is the mount that locks the patient cot into the ambulance during loading and transport. It uses a foot end fastener on the cot and a matching foot end interface in the mount to hold the cot in place. When it works correctly, the cot loads into the mount and stays secured while the ambulance moves.
On affected Traumahawk ambulances, the cot and mount do not always latch together as designed. The cot can bounce back during loading or fail to fasten into the Performance-LOAD mount. That leaves the cot not securely attached, which defeats the mount's job of holding the cot steady inside the ambulance.
There is no warning sign before failure. The problem shows up when the cot does not lock into the Performance-LOAD mount during loading, so crews should treat any bounce-back or failed latch as a defect that needs the recall repair.
Who's affected?
| 2016 Aev Traumahawk | Equipment |
|---|---|
| Units affected | 7 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A dislodged cot can injure the patient or other people inside the ambulance body. Keep the vehicle in service only after confirming the Stryker remedy kit repair is complete, and have the cot mount checked before patient transport if there is any doubt. Repair is free at any franchised Aev dealer.
What should I do?
- Check your VIN to confirm your 2016 Aev Traumahawk is included in this recall.
- Contact a franchised Aev dealer to confirm the free Stryker cot-mount repair was completed.
- Call Aev customer service at 1-800-374-9749 with questions and reference recall number 16V904 when you call.
- Keep the ambulance out of patient service until the cot mount securely locks the cot in place.
What happens at the repair
At the dealer, an Aev technician confirms the Stryker Medical Performance cot mount remedy kit has been installed and that the cot mount secures the cot as intended. The campaign repair is available and free, with parts and labor covered under the recall. Aev has a general reimbursement plan on file. If you already paid for a related cot mount repair before the campaign work was completed, contact Aev customer service with repair invoices and payment records so the expense can be reviewed under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 15, 2016 | NHTSA published the recall |
|---|---|
| December 15, 2016 | Dealer notification began |
| December 15, 2016 | Owner notification mailed |
| December 15, 2016 | Interim owner notification (was planned for this date) |
| January 15, 2017 | Dealer notification ended |
Frequently asked questions
What is recall 16V904?
Recall 16V904 covers 7 2016 Aev Traumahawk ambulances with Stryker Medical Performance cot mounts that can fail to secure the cot in place. If the cot dislodges inside the ambulance body, serious injury can occur to the patient or other people inside.
What should I do if my 2016 Aev Traumahawk is on this recall?
Check your VIN to confirm whether your specific ambulance is included in recall 16V904. If it is, contact Aev customer service at 1-800-374-9749 and ask them to confirm that the Stryker cot-mount remedy kit was installed.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be completed at no cost. For recall 16V904, Aev says affected vehicles were contacted by Stryker, received a remedy kit, and were repaired.
What is the safety risk?
The safety risk is an unsecured ambulance cot. If the Stryker cot mount does not hold the cot in place, the cot can dislodge inside the ambulance body and seriously injure the patient or other people riding in the ambulance.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V904000 |
|---|---|
| Aev customer service | 1-800-374-9749 |
| NHTSA recall # | 16V904 |
| NHTSA recall # (full) | 16V904000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →