Recall 16V839 affects 7,481 2017 Maserati Quattroporte, Ghibli, and Levante vehicles for back-up camera failure. Repair is free at any franchised Maserati dealer.
Maserati is recalling 7,481 2017 Quattroporte, Ghibli, and Levante vehicles because the entertainment telematics module can enter protection mode in freezing temperatures and disable the back-up camera. When the camera is inoperable, drivers have a harder time seeing people or objects behind the vehicle, and Maserati dealers will complete the recall repair free of charge.
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What's wrong?
On 2017 Maserati Quattroporte, Ghibli, and Levante vehicles, the entertainment telematics module is the computer behind the center display. It runs infotainment functions and also shows the rearview camera image when the vehicle is shifted into reverse. For the back-up camera system, that screen is the driver's view behind the vehicle.
In affected vehicles, software inside the module misreads temperatures below freezing as an overheating condition. When that happens, the module puts itself into protection mode and switches off the display. With the display off, the rearview camera image is unavailable even though the camera system is needed during backing maneuvers.
There is no warning sign before failure. The first thing an owner notices is the center display shutting off or the back-up camera not appearing when reverse is selected.
Who's affected?
Covers three Maserati model lines from the same model year, all tied to the camera system.
| 2017 Maserati Quattroporte | Camera system |
|---|---|
| 2017 Maserati Ghibli | Camera system |
| 2017 Maserati Levante | Camera system |
| Units affected | 7,481 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
An inoperable back-up camera makes it harder to see people or objects behind the vehicle. That raises the risk of injury or a crash while backing up. If the camera image is missing, check behind the vehicle before reversing and schedule the software update soon. Repair is free at any franchised Maserati dealer.
What should I do?
- Check your VIN to confirm your 2017 Maserati Quattroporte, Ghibli, or Levante is included in this recall.
- Contact a franchised Maserati dealer to schedule the free ETM software update for the back-up camera failure in freezing temperatures.
- Bring the recall notice if Maserati mailed one. If not, reference recall number 16V839 when you call.
- Use your mirrors and look behind the vehicle when backing up until the software update is complete.
What happens at the repair
At the dealer, a Maserati technician updates the entertainment telematics module software so the system does not enter protection mode in freezing temperatures and disable the back-up camera. The software update and labor are free under the recall. Maserati has a general reimbursement plan on file for documented related repairs paid before the recall notice. If you've already paid for this repair, bring your receipts and ask the service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 18, 2016 | NHTSA published the recall |
|---|---|
| November 30, 2016 | Dealer notification began |
| November 30, 2016 | Dealer notification ended |
| December 1, 2016 | Interim owner notification (was planned for this date) |
| December 30, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V839?
Recall 16V839 covers 7,481 2017 Maserati Quattroporte, Ghibli, and Levante vehicles with ETM software that can enter protection mode in temperatures below freezing, disabling the back-up camera. Maserati dealers update the ETM software for free.
What should I do if my 2017 Maserati Quattroporte, Ghibli, or Levante is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 16V839. If it is, contact a franchised Maserati dealer to schedule the ETM software update. Reference recall 16V839 or Maserati recall 327 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Maserati dealers will update the ETM software free of charge. Parts and labor are covered at any franchised Maserati dealer.
What is the safety risk?
The back-up camera can stop working in temperatures below freezing. When that happens, it is harder for the driver to see people or objects behind the vehicle, increasing the risk of injury or crash under recall 16V839.
What if I bought my Maserati used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your 2017 Quattroporte, Ghibli, or Levante is included, then call a franchised Maserati dealer with recall 16V839.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V839000 |
|---|---|
| Maserati customer service | 1-877-696-2737 |
| NHTSA recall # | 16V839 |
| NHTSA recall # (full) | 16V839000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →