Recall 16V797 covers 25,018 2014-2016 Chevrolet Low Cab Forward 3500 and 4500, Npr, and Npr Hd vehicles for a stuck accelerator pedal. Repair is free at any franchised Chevrolet dealer.
Chevrolet is recalling 25,018 2014-2016 Low Cab Forward 4500, Low Cab Forward 3500, Npr Hd, and Npr trucks because the throttle pedal can get stuck under the steel stopper bolt and stay at full throttle. A stuck accelerator can lead to very high speeds and make the vehicle hard to stop, increasing crash, serious injury, or death risk; Chevrolet dealers will complete the free repair.
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What's wrong?
The accelerator pedal in the affected 2014-2016 Chevrolet Low Cab Forward 4500, Low Cab Forward 3500, Npr Hd, and Npr trucks controls engine power. When you press the pedal, the throttle opens. When you lift your foot, the pedal is supposed to return and let the engine slow back down.
On these gasoline trucks, the pedal can move sideways farther than intended. That extra lateral movement lets the pedal stopper plate catch below the outer head of the steel stopper bolt. If that happens, the pedal stays trapped in the full throttle position even after the driver lifts off the accelerator.
There is no warning sign before failure. An owner would notice the problem only when the truck keeps accelerating or does not slow as expected after the accelerator pedal is released.
Who's affected?
Covers 4 low-cab truck lines across the 2014, 2015, and 2016 model years, all tied to accelerator pedal control.
| 2016 Chevrolet Low Cab Forward 4500 | Accelerator pedal |
|---|---|
| 2014 Isuzu Npr Hd | Accelerator pedal |
| 2016 Chevrolet Low Cab Forward 3500 | Accelerator pedal |
| 2014 Isuzu Npr | Accelerator pedal |
| 2015 Isuzu Npr | Accelerator pedal |
| 2016 Isuzu Npr | Accelerator pedal |
| 2015 Isuzu Npr Hd | Accelerator pedal |
| 2016 Isuzu Npr Hd | Accelerator pedal |
| Units affected | 25,018 |
| Field incidents | NHTSA has logged 5 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A stuck open accelerator pedal can push the vehicle to very high speeds and make it difficult to stop, increasing the risk of a crash, serious injury, or death. Drive cautiously and schedule the recall repair soon. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Chevrolet Low Cab Forward 4500, Npr Hd, Low Cab Forward 3500, or Npr is included in this recall.
- Contact a franchised Chevrolet dealer to schedule the free throttle-pedal stopper-bolt replacement that keeps the pedal from sticking at full throttle.
- Bring the recall notice if Chevrolet has mailed one. If not, reference recall number 16V797 when you call.
- Drive with extra care until the repair is complete, and stop safely if the accelerator pedal does not return normally.
What happens at the repair
At the dealer, a Chevrolet technician removes the stopper bolt at the throttle pedal and replaces it with a flanged plate that keeps the throttle from moving sideways and catching. The recall repair is free, including parts and labor. If you've already paid out of pocket to replace the acceleration pedal for this problem, the manufacturer's standard reimbursement policy covers documented expenses. Bring the repair paperwork to the service desk so it can be reviewed under the campaign.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 2, 2016 | NHTSA published the recall |
|---|---|
| November 7, 2016 | Dealer notification began |
| November 8, 2016 | Dealer notification ended |
| November 9, 2016 | Owner notification mailed |
| November 14, 2016 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 16V797?
Recall 16V797 covers 25,018 2014-2016 Chevrolet Low Cab Forward 4500, Npr Hd, Low Cab Forward 3500, and Npr vehicles with a throttle pedal that can get stuck under the steel stopper bolt in gasoline models. The dealer repair replaces the stopper bolt with a flanged plate for free.
What should I do if my 2014-2016 Chevrolet Low Cab Forward 4500, Npr Hd, Low Cab Forward 3500, or Npr is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 16V797. If it is, contact a franchised Chevrolet dealer to schedule the stopper-bolt replacement. Reference recall 16V797 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. A franchised Chevrolet dealer will remove and replace the stopper bolt with a flanged plate for free, preventing lateral movement of the throttle pedal.
What is the safety risk?
A stuck accelerator pedal can hold the vehicle at full throttle. That can lead to very high vehicle speeds and make the vehicle difficult to stop, increasing crash, serious injury, or death risk. Confirm the VIN and schedule the free dealer repair if your vehicle is included.
What if I bought this vehicle used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Chevrolet is included, then call a franchised Chevrolet dealer and reference recall 16V797.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V797000 |
|---|---|
| Chevrolet customer service | 1-866-441-9638 |
| NHTSA recall # | 16V797 |
| NHTSA recall # (full) | 16V797000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →