Recall 16V768 covers 42 2017 Newmar King Aire, Essex, and London Aire motorhomes with retracting entry steps. Free repair at franchised Newmar dealers.
Newmar is recalling 42 2017 King Aire, Essex, and London Aire motorhomes because the hydraulic entry step controller can let the steps retract unexpectedly. A step that retracts without warning can cause a fall and injury, and Newmar dealers will complete the free repair.
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What's wrong?
The hydraulic entry step controller on 2017 Newmar King Aire, Essex, and London Aire motorhomes manages the powered entry step. It is the control unit that tells the hydraulic step when to stay extended or retract as the entry door is used. When it works correctly, the step should remain available for a person entering or leaving the motorhome.
On affected motorhomes, the HWH controller is not operating as designed. The filing says it can allow the entry step to retract unexpectedly in certain circumstances while the entry door is open. That creates a fall or injury risk because the step a person expects to stand on is no longer in place. Newmar's repair path is an inspection and a controller software update when the dealer finds it is needed.
There is no warning sign before failure. The step can pull back without giving you a clear symptom first, so owners should treat unexpected step movement as a recall-related concern.
Who's affected?
Covers three Newmar motorhome lines in the 2017 model year, all tied to the recreational vehicle/trailer equipment component.
| 2017 Newmar King Aire | Recreational vehicle/trailer |
|---|---|
| 2017 Newmar Essex | Recreational vehicle/trailer |
| 2017 Newmar London Aire | Recreational vehicle/trailer |
| Units affected | 42 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
The entry steps can retract without warning while someone is on them. This can cause a fall and increase the risk of injury. Keep weight off the steps until a dealer inspects them and updates the controller software. Repair is free at any franchised Newmar dealer.
What should I do?
- Check your VIN to confirm your 2017 Newmar King Aire, Essex, or London Aire is included in this recall.
- Contact a franchised Newmar dealer to schedule the free inspection and controller software update that addresses the entry-step controller problem.
- Bring the recall notice if Newmar has mailed one. If not, reference recall number 16V768 when you call.
- Use extra care with the hydraulic entry steps until the repair is complete; the steps can retract without warning.
What happens at the repair
At the dealer, a Newmar technician inspects the hydraulic entry steps and updates the step controller software to address unexpected step retraction. The recall repair is free, with parts and labor covered. Newmar has a general reimbursement plan on file for owners who already paid for a related step controller repair before the recall notice. Bring repair invoices and payment documentation to the service desk, or contact Newmar customer service to ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 21, 2016 | NHTSA published the recall |
|---|---|
| December 8, 2016 | Owner notification mailed |
| December 19, 2016 | Dealer notification began |
| December 19, 2016 | Dealer notification ended |
| December 19, 2016 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 16V768?
Recall 16V768 covers 42 2017 Newmar King Aire, Essex, and London Aire motorhomes with a hydraulic entry step controller that does not function as designed. The steps can retract unexpectedly, and Newmar dealers will inspect the steps and update the controller software for free.
What should I do if my 2017 Newmar King Aire, Essex, or London Aire is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 16V768. If it is, contact a franchised Newmar dealer to schedule the step inspection and controller software update. Reference recall number 16V768 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Newmar dealers will inspect the hydraulic entry steps and update the controller software free of charge.
What is the safety risk?
The entry steps can retract without warning while someone is using them. That can cause a fall and increase the risk of injury. Until the repair is complete, use extra care around the entry steps and schedule the free dealer repair if your VIN is included.
What warning signs should I watch for?
There is no warning sign before the step retracts. The recalled controller can allow the hydraulic entry steps to pull back unexpectedly. If your VIN is included, have a Newmar dealer inspect the steps and update the controller software for free.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V768000 |
|---|---|
| Newmar customer service | 1-800-731-8300 |
| NHTSA recall # | 16V768 |
| NHTSA recall # (full) | 16V768000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →