Recall 16V744 affects 114 2012-2017 Newmar Canyon Star motor homes with wheelchair lifts for incorrect base bolts. Repair is free at any franchised Newmar dealer.
Newmar recall 16V744 covers 114 2012-2017 Canyon Star motor homes equipped with wheelchair lifts because the lift base installation contains bolts that can break. If those bolts fail, the lift can move unintentionally and injure the occupant or operator; the Newmar dealer repair will be free once available.
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What's wrong?
The wheelchair lift on a 2012-2017 Newmar Canyon Star is mounted to a fixed base in the motor home. That base is supposed to hold the lift steady while it raises, lowers, and carries a passenger between the ground and the coach floor. The bolts are small parts, but they carry the load that keeps the lift attached and aligned.
Recall 16V744 concerns the bolts used to install that lift base. Newmar reported that incorrect bolts were used on affected motor homes. Those bolts can break without warning, which lets the lift move instead of staying fixed in place. A moving lift changes the way the platform supports the passenger and means the installation does not meet the federal platform-lift standard.
There is no warning sign before failure. The recall does not list a sound, light, looseness, or other symptom that tells an owner the lift-base bolts are about to break.
Who's affected?
The scope runs across the full 2012-2017 Canyon Star span, with the same adaptive or mobility equipment category listed for each year.
| 2013 Newmar Canyon Star | Equipment adaptive/mobility |
|---|---|
| 2012 Newmar Canyon Star | Equipment adaptive/mobility |
| 2016 Newmar Canyon Star | Equipment adaptive/mobility |
| 2017 Newmar Canyon Star | Equipment adaptive/mobility |
| 2015 Newmar Canyon Star | Equipment adaptive/mobility |
| 2014 Newmar Canyon Star | Equipment adaptive/mobility |
| Units affected | 114 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Unintentional wheelchair lift movement creates an injury risk for the person using the lift and for the operator standing near it. Until the recall work is complete, use the lift carefully and stop if it shifts, loosens, or moves unexpectedly. Repair will be free at any franchised Newmar dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2017 Newmar Canyon Star is included in this recall.
- Call Newmar customer service at 1-800-731-8300 to confirm repair scheduling for recall number 16V744.
- Schedule the wheelchair-lift base mounting-bolt replacement that prevents the lift base from moving unexpectedly.
- Bring the recall notice if Newmar mailed one, and ask the service facility to confirm the repair is free.
- Avoid using the wheelchair lift until the mounting-bolt repair is complete.
What happens at the repair
At a Newmar service facility, a Newmar technician replaces the wheelchair lift base mounting bolts with the correct bolts, so the lift base is secured as intended. Newmar identified this as a free recall repair, with parts and labor covered. Because the remedy status is not confirmed here, call the service facility before making the trip. If the repair has not opened for your VIN, the dealer repair will be free once available.
Timeline
| October 17, 2016 | NHTSA published the recall |
|---|---|
| October 28, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V744?
Recall 16V744 covers 114 2012-2017 Newmar Canyon Star motor homes equipped with wheelchair lifts. Incorrect bolts were used to install the wheelchair lift base, and those bolts can break, allowing the lift to move. Newmar service facilities replace the mounting bolts for free.
What should I do if my 2012-2017 Newmar Canyon Star is on this recall?
Check your VIN to confirm your specific motor home is included in recall 16V744. If it is, contact a Newmar service facility and ask for the wheelchair lift base mounting bolt replacement. Reference recall number 16V744 when you call.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 16V744, Newmar service facilities replace the wheelchair lift base mounting bolts free of charge.
What is the safety risk?
The safety risk is injury from unintended wheelchair lift movement. If the incorrect lift base mounting bolts break, the lift can move unexpectedly and injure the lift occupant or the lift operator.
What if I bought my Newmar Canyon Star used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Canyon Star is included, then contact a Newmar service facility and reference recall 16V744.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V744000 |
|---|---|
| Newmar customer service | 1-800-731-8300 |
| NHTSA recall # | 16V744 |
| NHTSA recall # (full) | 16V744000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →