Recall 16V737 affects 17 2012-2016 E-One Pumper vehicles for pump driveline vibration that loosens bearings or drive shafts. Ford dealer recalibration is free.
E-One is recalling 17 2012-2016 Pumper fire apparatus built on Ford F-550 chassis with driveline-driven split-shaft pumps because pump bearings and drive shafts can loosen under high vibration. Loose pump parts can fall onto the road, the pump can fail during firefighting, or the vehicle can lose control; E-One dealers will complete the repair free of charge.
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What's wrong?
The 2012-2016 E-One Pumper uses a driveline-driven split-shaft pump, which is powered through the truck's driveline instead of a separate engine. The driveshaft and bearings transfer power from the transmission area to the pump, so the pump can move water while the apparatus is set up for fire service.
On affected Pumpers, high vibration levels place excess stress on the driveshaft joints between the transmission and pump. The problem is tied to vehicles driven above 65 MPH, where vibration can be strong enough that existing speed limits do not protect the driveshafts and driveline bearings from long term damage. Over time, the bearings and shafts loosen, and a driveshaft failure can follow.
The warning sign is heavy shaking or vibration coming from below the cab. If that vibration appears, it can mean the bearings or driveshafts have already started to take damage.
Who's affected?
Each listed model year includes both equipment and driveline scope items.
| 2013 E-One Pumper | Equipment |
|---|---|
| 2013 E-One Pumper | driveline |
| 2014 E-One Pumper | Equipment |
| 2014 E-One Pumper | driveline |
| 2015 E-One Pumper | Equipment |
| 2015 E-One Pumper | driveline |
| 2016 E-One Pumper | Equipment |
| 2016 E-One Pumper | driveline |
| 2012 E-One Pumper | Equipment |
| 2012 E-One Pumper | driveline |
| Units affected | 17 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Loose bearings or drive shafts can drop parts into traffic, keep the fire pump from assisting during a fire response, or cause loss of vehicle control, increasing the risk of a crash. Heavy shaking or vibration from below the cab is a warning sign. If you feel it, take the truck out of service and call the dealer. Repair is free at any franchised E-One dealer.
What should I do?
- Check your VIN to confirm your 2012-2016 E-One Pumper is included in this recall.
- Contact E-One customer service at 1-352-861-3612 to schedule the free Ford dealer recalibration that limits speed to 65 MPH and reduces pump driveline vibration.
- Bring the recall notice if E-One mailed one. If not, reference recall number 16V737 when you call.
- Keep the pumper at or below 65 MPH until the recalibration is complete.
What happens at the repair
At the dealer, the vehicle is recalibrated so it is speed limited to 65 MPH. The software work is free under recall 16V737, and parts and labor are covered. E-One's reimbursement plan covers documented Ford dealership speed-limiter work, including travel time and the recalibration charge listed in the plan. If you already paid for this repair, contact E-One Customer Service and have your truck VIN plus a copy of the Ford dealership speed-limiting receipt ready for tracking.
| Estimated time at dealer | 60 minutes |
|---|---|
| Reimbursement | Reimbursement available |
Timeline
| October 13, 2016 | NHTSA published the recall |
|---|---|
| November 28, 2016 | Dealer notification began |
| November 28, 2016 | Interim owner notification (was planned for this date) |
| November 29, 2016 | Owner notification mailed |
| December 2, 2016 | Dealer notification ended |
Frequently asked questions
What is recall 16V737?
Recall 16V737 covers 17 2012-2016 E-One Pumper vehicles built on Ford F-550 chassis with split-shaft pumps. High vibration above 65 MPH can loosen pump bearings or drive shafts. The remedy recalibrates the vehicle to limit speed to 65 MPH for free.
What should I do if my 2012-2016 E-One Pumper is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 16V737. If it is, contact E-One customer service at 1-352-861-3612 and ask where to schedule the free speed-limit recalibration for the Ford F-550 chassis.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost. For recall 16V737, the vehicle is recalibrated to limit speed to 65 MPH, and parts and labor are covered.
What is the safety risk?
The safety risk is that loosened pump bearings or drive shafts can let parts fall from the vehicle, reduce the pump's firefighting function, or cause loss of vehicle control. Those conditions increase crash risk, so confirm the VIN and complete the free recalibration.
When did the recall repair become available?
The recall repair began on November 29, 2016. For an included 2012-2016 E-One Pumper, contact E-One customer service at 1-352-861-3612 and reference recall 16V737 when arranging the free speed-limit recalibration.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V737000 |
|---|---|
| E-One customer service | 1-352-861-3612 |
| NHTSA recall # | 16V737 |
| NHTSA recall # (full) | 16V737000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →