2010-2016 Road Rescue Ambulance Recall 16V708: Touchscreen

Recall 16V708 affects 145 2010-2016 Road Rescue emergency vehicles for touchscreen false switch activations. Repair is free at any franchised Road Rescue dealer.

What's wrong?

The Class 1 UltraView touchscreen in affected 2010-2016 Road Rescue Specialty Vehicle, Ultramedic, Transmedic, Duramedic, and Promedic emergency vehicles works like a control panel. It lets the operator turn vehicle accessories on or off through the display instead of using separate physical switches. Those commands affect equipment tied into the vehicle's electrical system.

The defect is inside the touchscreen display. The screen uses capacitive touch technology, the same basic style used on smartphones, and it can register a switch activation that the operator did not make. The rest of the control system reads that false signal as a real command, so an accessory can turn on or off without the crew knowing. Depending on what that display controls in the vehicle, the change can affect vehicle performance.

There is no warning sign before failure. The display gives the operator no reliable cue that the next accessory change came from an error inside the touchscreen instead of a valid touch command.

Who's affected?

Covers five Road Rescue model lines across the 2010-2016 model years, with electrical system software as the shared component.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

Unintended switching of emergency beacons or automatic snow chains can distract the driver, confuse nearby traffic, or change traction at the wrong time. That raises crash risk. If an accessory turns on or off without command, drive cautiously, avoid emergency use when safe to do so, and call a dealer. Repair will be free at any franchised Road Rescue dealer once available.

What should I do?

1. Check your VIN to confirm your 2010-2016 Road Rescue Specialty Vehicle, Ultramedic, Transmedic, Duramedic, or Promedic is included in this recall.
2. Contact Road Rescue customer service at 1-800-628-8178 for current repair timing and reference recall number 16V708 when you call.
3. Ask Road Rescue where to take the vehicle for the free software upgrade or fuse retrofit that addresses false touchscreen switch activations.
4. Bring the recall notice if Road Rescue mailed one to your fleet or registered owner.
5. Limit nonessential use until the repair is complete if touchscreen-controlled accessories turn on or off without operator input.

What happens at the repair

At the dealer, a Road Rescue technician upgrades the Class 1 Ultraview touchscreen software or retrofits fuses, depending on what the vehicle needs. The work is tied to false switch activation in the touchscreen controls and is free under the recall once the remedy is available for your VIN. Road Rescue has a general reimbursement plan on file. If you already paid for a related touchscreen control repair, ask Road Rescue customer service how to submit repair paperwork for review.

Timeline

Frequently asked questions

More information

Source documents

• Download Recall Report (PDF) · RCLRPT
• Download Quarterly Report (PDF) · RCLQRT
• Download Recall Acknowledgement (PDF) · RCAK

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →